West Los Angeles Handbook 2023 - 37

General complaints should be addressed within a 24hour
time period. If your complaint is not addressed
in a reasonable time period, is not resolved to your
satisfaction, or is put in writing, the complaint will be
treated as a grievance. You may also file a grievance
verbally or in writing without first making a complaint,
and you may take your grievance to the highest level of
authority (e.g. Site Manager, Clinical Director, and/or
Executive Director).
Once a grievance is filed, the issue will be escalated
to a designated leader or higher level of authority, as
appropriate. No more than one (1) calendar week shall
pass without receiving an initial verbal or written
communication regarding the status of the grievance
resolution.
A copy of the program's full grievance procedure can
be found in the designated posting area or will be made
available upon request. If you are unsure where this is
located, please speak with a staff member and they will
direct you to the correct location.
Additionally, all patients receiving treatment services
at Hazelden Betty Ford Foundation have the right to
communicate a complaint or grievance directly to The
Joint Commission:
The Joint Commission:
Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: JointCommission.org
Report a Patient Safety Concern or File a Grievance:
jointcommission.org/resources/patient-safety-topics/
report-a-patient-safety-concern-or-complaint/
SUBSTANCE USE DISORDER
TREATMENT SERVICES/ MENTAL
HEALTH TREATMENT SERVICES:
ADDITIONAL INFORMATION ABOUT
CONCERNS, COMPLAINTS, AND
GRIEVANCES
Additionally, patients receiving treatment for
substance use disorders have the right to communicate
a complaint or grievance directly to any applicable
state/licensing agency:
Residential Services
The California Department of Public Health
CDPH Licensing & Certification
Riverside District Office
625 Carnegie Dr., Ste. 280
San Bernardino, CA 92408
Phone: 909-388-7170
Website: cdph.ca.gov
Outpatient Services
The California Department of Health Care Services
Substance Use Disorder
P.O. Box 997413, MS 2600
Sacramento, CA 95899
Phone: 916-322-2911
Website: dhcs.ca.gov
Nursing:
California Board of Registered (www.rn.ca.gov/)
Addiction Counselor:
California Consortium of Addiction Programs and
Professionals (www.ccapp.us)
Psychologist:
California Board of Psychology (www.psychology.ca.gov)
Physician:
Medical Board of California (www.mbc.ca.gov)
Counselors:
Board Certified Counselors National Board for Certified
Counselors (www.nbcc.org)
Social Workers National Association of Social Workers
(www.socialworkers.org)
Licensed Clinical Social Workers, Licensed Marriage and
Family Therapists and Licensed Professional Clinical
Counselors Board of Behavioral Sciences
(www.bbs.ca.gov)
36

http://cdph.ca.gov http://dhcs.ca.gov https://www.rn.ca.gov/ http://JointCommission.org https://ccapp.us/ https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/ https://www.psychology.ca.gov/ https://www.mbc.ca.gov/ https://www.nbcc.org/ https://www.socialworkers.org/ https://www.bbs.ca.gov/

West Los Angeles Handbook 2023

Table of Contents for the Digital Edition of West Los Angeles Handbook 2023