Boating Industry Canada April 2015 - (Page 25)
WARRANTY SUPPORT
Freedom SW Inverter Charger in a test chamber.
grow the brand worldwide."
While OEM will always be a pillar in Xantrex's business
plan, aftermarket sales are very much a target for future
growth. "People are looking very closely at their alternative
revenue streams; how to make more money," says John
McMillan. "They might take a boat that doesn't have an
onboard power system and add one. It brings value all the way
down the line, adding value to future service work and adding
value to future resale business because when the owner of that
boat upgrades to a new one, the used boat carries more value
because it has a power system installed. So it adds value
throughout the chain."
Last year Xantrex cut the ribbon on a $13 million quality
assurance lab at its Burnaby headquarters, built around various
innovative product testing methods including Highly
Accelerated Life Testing (H.A.L.T.), Salt and Fog Chamber,
Humidity Chamber and other highly advanced test chambers
for temperature and stress testing.
For example, the H.A.L.T., housed in a sophisticated, stateof-the-art torture chamber, provides Xantrex with a controlled
environment where prototypes and individual product components can be subjected to long-term use under extreme
thermal and mechanical conditions, so that the company can
identify and correct any design issues early in the development stage. "Our products are used in a wide variety of conditions, from rough seas to extreme climate conditions, so it is
important to be able to simulate these environments in controlled conditions, evaluate product performance and make
necessary design changes for improved reliability and performance," says Richard Gaudet, Vice President of Xantrex
branded business at Schneider Electric. "The H.A.L.T. testing
chamber provides an opportunity to expose a product to years
of hard use in a very short period of time, so we can determine
how it will wear after many years of daily use. There really is
nothing else quite like it, and it allows Xantrex to deliver new
products with proven reliability."
Once a prospective new product meets Xantrex's quality
Xantrex has adopted a new "destroy in Field" warranty handling policy which enables dealers to immediately take care of
the end customer with any warranty issue without prior consultation with Xantrex/schneider electric. this new policy will
not only increase the speed of handling any warranty claim,
but will also reduce the cost of handling such claims.
most Xantrex products are part of this new policy, with a few
exceptions. If dealers have the product in stock to replace the
failed product under warranty, the goal is to waste no time in
offering replacement to customers to get them back up and
running right away. Quality and field performance continues
to be important for Xantrex. It will monitor field performance
by randomly requesting warranty claimed units be returned to
us for inspection from time to time.
Xantrex manufacturing benefits from the learning gained in the new
Burnaby R&D facilities.
standards and attains the H.A.L.T. seal of approval, it is also
submitted for UL testing, says Gaudet. By the time it is ready
to ship, a new Xantrex inverter or charger has been subjected
to repeated testing representing several lifetimes of use.
The company supports its commitment to quality with an
equal commitment toward working with its dealers for both
installation and service business with new merchandising programs, improved customer service and technical support, and
a variety of dealer training material, including online videos
under the Tech Doctor branding. The Tech Doctor series covers a wide range of topics related to product selection, installation and service in an informal, approachable format. Xantrex
further encourages its partners worldwide to use material in
the series as customer education tools. Tech Doctor videos are
available in English, Spanish and French on the Xantrex
YouTube channel. In addition, there are installation, troubleshooting and how to videos. This helps dealers diagnose
www.boatingindustry.ca 25
http://www.boatingindustry.ca
Table of Contents for the Digital Edition of Boating Industry Canada April 2015
Insight
Industry News
Ad Nauseam
Impact - John Pfeifer
Propulsion - Mercury's Latest & Greatest
Product Innovation - Xantrex
Made in Canada - Nova Kool
The Boat Shop - NMEA
Boating Industry Canada April 2015
Boating Industry Canada April 2015 - (Page Cover1)
Boating Industry Canada April 2015 - (Page Cover2)
Boating Industry Canada April 2015 - (Page 3)
Boating Industry Canada April 2015 - Insight (Page 4)
Boating Industry Canada April 2015 - Insight (Page 5)
Boating Industry Canada April 2015 - Industry News (Page 6)
Boating Industry Canada April 2015 - Industry News (Page 7)
Boating Industry Canada April 2015 - Industry News (Page 8)
Boating Industry Canada April 2015 - Industry News (Page 9)
Boating Industry Canada April 2015 - Industry News (Page 10)
Boating Industry Canada April 2015 - Industry News (Page 11)
Boating Industry Canada April 2015 - Industry News (Page 12)
Boating Industry Canada April 2015 - Industry News (Page 13)
Boating Industry Canada April 2015 - Industry News (Page 14)
Boating Industry Canada April 2015 - Industry News (Page 15)
Boating Industry Canada April 2015 - Ad Nauseam (Page 16)
Boating Industry Canada April 2015 - Ad Nauseam (Page 17)
Boating Industry Canada April 2015 - Impact - John Pfeifer (Page 18)
Boating Industry Canada April 2015 - Impact - John Pfeifer (Page 19)
Boating Industry Canada April 2015 - Impact - John Pfeifer (Page 20)
Boating Industry Canada April 2015 - Propulsion - Mercury's Latest & Greatest (Page 21)
Boating Industry Canada April 2015 - Propulsion - Mercury's Latest & Greatest (Page 22)
Boating Industry Canada April 2015 - Propulsion - Mercury's Latest & Greatest (Page 23)
Boating Industry Canada April 2015 - Product Innovation - Xantrex (Page 24)
Boating Industry Canada April 2015 - Product Innovation - Xantrex (Page 25)
Boating Industry Canada April 2015 - Product Innovation - Xantrex (Page 26)
Boating Industry Canada April 2015 - Made in Canada - Nova Kool (Page 27)
Boating Industry Canada April 2015 - The Boat Shop - NMEA (Page 28)
Boating Industry Canada April 2015 - The Boat Shop - NMEA (Page 29)
Boating Industry Canada April 2015 - The Boat Shop - NMEA (Page 30)
Boating Industry Canada April 2015 - The Boat Shop - NMEA (Page Cover3)
Boating Industry Canada April 2015 - The Boat Shop - NMEA (Page Cover4)
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