Chapitre MANAGEMENT AND ICT I The CIO position The head of the computer department, now the Information Technology (IT) Department, used to be called a computer manager. Now that information systems have become more complex and notably include online customer platforms, security and teleworking procedures, IT managers can be called Chief Information Officers with more extensive job descriptions. The CIO must create business value through technology and is usually part of the executive committee. CIOs must keep up with technological change and carry out new IT projects for the business to remain competitive. Production systems can now be remotely monitored with the Internet of Things. The Internet of things is a network of physical objects and devices that are embedded with sensors for the purpose of connecting and exchanging data over the Internet. Remote monitoring can also function with private networks using Internet technology. For example, sensors can detect temperature or malfunctions which are incorporated into production equipment to control production quality. Mobile devices, laptops, tablets and smartphones can all be connected and exchange data with a company's ERP system. More generally, an interactive control system (ICS) can be a strategic management tool in which information generated by the IT systems is addressed by management for a diagnostic use. Data are discussed face- to- face at all staff levels to implement action plans with feedbacks. The IT system must be functioning impeccably. & TECHNICAL TERMS ICT = Information and communication Technology Information technology (IT) An Internet platform TIC = Technologies de l'information et de la communication La technologie informatique, l'informatique Une plate- forme Internet 5 227