Texts and examples - Solutions to these difficulties, in a second part (not in the text): - Providing training sessions for the staff to feel more at ease with angry customers. - Grouping the work hours and re- think the opening hours. - Increasing the pay or the tips even if it means some price increases for the customers. - Joining professional organizations to offer, collectively, interesting perks found in other sectors. - Allow some employees to hold part- time positions with two employers offering different working conditions. * Another possible plan What are satisfying conditions for an employee, in a first part? And how the hospitality sector can offer them or not, in a second part. * Possible questions - Future of hybrid work. How is management possible when teleworking? - What were the general consequences of lockdowns on work and motivation? - What are the differences between white- collar and blue- collar workers? - Management theories about satisfaction at work (review related chapter). 362