Marker Technical Manual 2021/2022 - 109

15.2 WARRANTY
15.3 RECORD KEEPING
WARRANTY RETURN INFORMATION
MARKER Authorized retailers must call MARKER Warranty for a Return Authorization
(RA) number before shipping product.
When returning bindings for evaluation, please be sure to include the following information:
1.
2.
3.
Describe
the problem thoroughly and mark the problem area if necessary.
Include customer information and proof of purchase if available.
Include shop contact name and telephone number.
For components that fail one of the mechanical testing inspections, the following should
be included:
1.
2.
3.
4.
5.
6.
7.
Which inspection component failed.
The brand of test device used and the last date it was calibrated.
The test tolerance range of the testing device for computer type devices.
The skier code and the indicator setting at which the component failed.
The boot brand, model and sole length in mm.
The measured release values for all required inspections.
The name of the technician(s) whom performed the inspection.
Warranty returns that are not accompanied by the essential descriptive information
may be delayed or denied.
ADVANCE WARRANTY REPLACEMENT
If the retailer does not have the replacement component in stock, MARKER Warranty
can authorize an advance warranty replacement. MARKER will ship the replacement
component before the defective component is returned to MARKER.
The retailer will be invoiced for the advance warranty replacement component and
credit will be issued when defective component is returned.
3.
4.
5.
6.
7.
Skier weight / height / age / skier type
Ski brand / model / serial number / length
Boot brand / model / sole length (mm) / boot sole type (Alpine / AT)
Binding model
System inspection results: The results of all appropriate system inspections
should be recorded only as " Pass " or " Fail. " If a given inspection is
not required, the technician should record " N / A " for " Not Applicable " on the
form.
8.
9.
Initial visual indicator setting and final visual indicator settings for each
toe and heel.
A release agreement that conforms to the one recommended by Marker.
It is essential that the release agreement signed by the skier conforms with
the essential information contained in the MARKER Release Agreement.
 18.5 WORKSHOP FORMS
Of particular importance is the inclusion in the release language of
" MARKER or all manufacturers and distributors of this equipment, and
their owners, agents and employees.... " Consult with your shop's legal
counsel to ensure that the release agreement also conforms to the legal
requirements of your state.
10. MARKER Certified Technician's Signature attesting that all functional
inspections and instructional procedures have been completed. It is not a
requirement that the technician who performs the work or instructs the skier
be a MARKER Certified Technician, but it is imperative that the signature
on the workshop form be that of a MARKER Certified Technician who has
inspected and verified the work performed. Technicians must use their full
signature.
11.
12.
Skier's Signatures and that of the skier's parent, legal guardian or agent for minor
skiers and the date on which the equipment was received by the skier.
Notes on the condition of the boot sole if the boot sole is out of standard or
otherwise unsuitable for use.
RECORD KEEPING
As a MARKER Certified Technician, you are required to keep accurate and complete
records of all work performed on any MARKER binding. Workshop records must be
kept on file for five years or the statute of limitations of the state in which the work
was performed, whichever period is longer.
Whatever workshop form is used, it must include the following required information.
Omission of any one of the following items will result in denial of liability indemnification in the
case of a claim. Workshop forms that meet MARKER's minimum requirements are available
from MARKER.
1.
2.
Date of transaction
Skier name / address
107
15.2 - 15.3 WARRANTY - RECORD KEEPING

Marker Technical Manual 2021/2022

Table of Contents for the Digital Edition of Marker Technical Manual 2021/2022