Auto Care Insider Volume 106 - 17

SINGLE SIGN-ON

REAL-TIME SUPPORT

access all data from one place
at one time

from Auto Care Association in-house team

24/7
accessibility

Very Intuitive Product
So what's the new platform
like? Similar to the old one, the
primary standard of the North
American aftermarket, only much
better and more user-friendly.
"It's like getting a new smartphone,"
said Taylor Mitchell, vice president,
technology, Auto Care Association. "All
of the same information is still there;
it's just upgraded and more efficient."
VIP is still made up of two key
platforms - the Aftermarket Catalog
Exchange Standard (ACES), describing
the general components of vehicle
applications for in catalogs, and the
Product Information Exchange Standard
(PIES), a deeper dive into the more

specific details of these products. VIP
uses an established consistent language
across both platforms, and all of their
subsequent databases, to communicate
the attributes, brands and qualifiers
of products as they relate to vehicles,
improving business communication.
The new VIP offers single signon, so that users can access all
the information in the consolidated,
synchronized databases from one place
at one time. All of the data is linked
and managed consistently, and the
program's technology is better leveraged
for subscribers to cross-reference
and access the most current available
data and information in real time.

Better data and change management
procedures were implemented to
ensure that subscribers receive the
best and most reliable data available.
Users also now create a profile
within the system, which helps them
communicate better with the database,
and enables them to receive updates
and release notes faster and more
efficiently. The suite is completely
integrated, and is continuously
updated with the most accurate and
complete data available, incorporating
new automotive information as it
hits the market. VIP is accessible
to subscribers 24 hours a day.

Very Important People (and Pricing)
With an intense focus on the user
experience, another key feature of the
new VIP system is real-time support
from an in-house team. Since the
new system is now managed by the
Auto Care team, housed under the
association's umbrella, members have
access to full-time on-demand customer
support by the in-house experts who

built the system. Users can request help
any time via www.autocarevip.com.
And what's best is that, even
with the widespread improvement
to the system, the costs remain
the same for subscribers.
"We know that our standards help
our members communicate with each
other seamlessly every day, saving them

time and money," said Hanvey. "We
want to help them continue to succeed
with our standards, and we are proud
to offer this dynamic, updated system
to our members at the same price as
the previous system, making it an even
more valuable benefit than ever."
Visit www.autocarevip.com and
welcome to your VIP experience!

www.autocarevip.com

www.autocare.org

17
http://www.autocarevip.com
Table of Contents for the Digital Edition of Auto Care Insider Volume 106
