Auto Care Insider Volume 93 - 16
HEAD OF
THE CLASS
HEAD OF THE
CLASS
AWARD
W I N N E R
HEAD OF THE
CLASS
AWARD
2014
DON McNEILL ENTERPRISES, LTD
The Auto Care Association
Education Committee,
sponsors of the Head of
the Class Award, has been
interviewing winners of the
2014 award to learn more
about each company's
philosophy and success
with its education and
training investment. This
article has information
provided by Beth and Roy
McNeill, owners/managers,
Don McNeill Enterprises,
Ltd., Elmsdale, Nova
Scotia, Canada - winner in
the Repair Shop Category,
2014 Head of the Class.
For more info, visit
www.autocare.org/
headoftheclass.
16
AUTO CARE INSIDER | VOL. 93
What education and training initiatives did you find most helpful?
The McNeills said that their decision to engage a business management/education
consultant to help them reprogram their way of thinking for the company to be
successful, as well as ensuring that all employees participated in business management
education in addition to their specific occupations, was instrumental in making
improvements in their business. Specifically, the education initiatives included:
Communication - between employees and with customers
Human resources
Computer skills
Marketing - adding social media to their mix
Technology - customer communications and business management software
Automotive/vehicle training - to keep up with new technology,
be ready when new cars enter the shop
http://www.donshell.ca/
http://www.autocare.org/headoftheclass
http://www.autocare.org/headoftheclass
Auto Care Insider Volume 93
Table of Contents for the Digital Edition of Auto Care Insider Volume 93
Auto Care Insider Volume 93 - Intro
Auto Care Insider Volume 93 - Cover1
Auto Care Insider Volume 93 - Cover2
Auto Care Insider Volume 93 - 1
Auto Care Insider Volume 93 - 2
Auto Care Insider Volume 93 - 3
Auto Care Insider Volume 93 - 4
Auto Care Insider Volume 93 - 5
Auto Care Insider Volume 93 - 6
Auto Care Insider Volume 93 - 7
Auto Care Insider Volume 93 - 8
Auto Care Insider Volume 93 - 9
Auto Care Insider Volume 93 - 10
Auto Care Insider Volume 93 - 11
Auto Care Insider Volume 93 - 12
Auto Care Insider Volume 93 - 13
Auto Care Insider Volume 93 - 14
Auto Care Insider Volume 93 - 15
Auto Care Insider Volume 93 - 16
Auto Care Insider Volume 93 - 17
Auto Care Insider Volume 93 - 18
Auto Care Insider Volume 93 - 19
Auto Care Insider Volume 93 - 20
Auto Care Insider Volume 93 - Cover3
Auto Care Insider Volume 93 - Cover4
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