Auto Care Insider Volume 93 - 17

Don McNeill
Enterprises has a
seven-bay shop,
touchless car
wash, along with
fuel and towing
services, employing
21 employees at
one location.
What have you learned from implementing
training and professional growth objectives?
That in addition to seeing improvements in all areas of their
business, McNeill Enterprises is now in a better position
to keep up with and prepare for what is happening in
the industry and their business - also to make better
decisions when faced with a new or unexpected situation.
What positive impacts have you found from investing
in your employees and their professional growth?
The McNeills have seen a huge number of positive
impacts by investing in themselves and their employees.
 Keeping up-to-date with new vehicle technology -
Before the initiatives, they relied on their local parts
company to keep them advised of "when new things
were happening." Now they use their own initiative.
 Change management is easier - Now that employees
communicate better and understand what it takes to
run a business, it is easier to make changes and keep
everyone on the "same page"; company leadership
abilities are enhanced - managing the present and
preparing for the future is clearer, not foggy.
 Communication - Employees communicate
more with each other and not about each
other, and feel more confidence/empowerment
when explaining to customers why certain
products or services are recommended.

 Willingness to learn - Employees are willing
to go to education and training programs
and take on new responsibilities.
 Improved culture - There is more emphasis on
teamwork, accountability and recognition/pride by
employees of work well done by themselves and
their teammates, a safer work environment, and
understanding that working toward a goal is rewarding.
What are some of the ways fostering
education has further your company's
overall goals and objectives?
The McNeills have seen:
 Cost reductions using analytics as a guide
 Increased efficiency - especially
through use of computers
 Increased revenue generation - and in
turn increased employee wages
 Buy-in by employees
 A social media presence
 Increase productivity
Finally, the company was able to take advantage of
growth opportunity/expansion that wasn't in their
future plans, but with all the company improvements
they decided to take on the challenge.

www.autocare.org

17
http://www.donshell.ca/ http://www.autocare.org
Auto Care Insider Volume 93

Table of Contents for the Digital Edition of Auto Care Insider Volume 93
