Car Care Guide 2014 - (Page 62)

THE EXTRA MILE FINDING AN AUTO REPAIR SHOP From first-time drivers to DIY enthusiasts, everyone will need an auto repair shop they trust for maintenance or repair. The Car Care Council recommends asking a few simple questions when selecting a repair shop. DOES THE BUSINESS EMPLOY ASE CERTIFIED TECHNICIANS? Credentials and affiliations with the National Institute for Automotive Service Excellence (ASE) are indicators of professionalism and the management's commitment to training and education. IS THE SHOP AND CUSTOMER WAITING AREA CLEAN AND ORGANIZED? Cleanliness and organization are signs of a well-run business. 62 | Car Care Guide ARE CUSTOMERS GREETED AND TREATED IN A FRIENDLY AND RESPECTFUL MANNER? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers. DOES THE BUSINESS PROVIDE A WRITTEN ESTIMATE? The business should complete a written estimate and request your signature prior to starting any repairs on your car. 

Table of Contents for the Digital Edition of Car Care Guide 2014

Maintain Your Vehicle (Interval Service Schedule)
Vehicle Components/Service Notes
TYPICAL MAINTENANCE AND REPAIR 6-23
Introduction
Engine Performance
Oils, Filters and Fluids
Belts and Hoses
Brake Service
Wheels and Tires
Check Engine Light
Air Conditioning
Appearance
VEHICLE SYSTEMS 24-47

Introduction
Belts and Hoses
Brake System
Emission System
Engine Cooling System
Exhaust System
Filters and Fluids
Fuel System
Lighting and Wipers
Batteries
Steering and Suspension
Transmission
CAR CARE AND THE ENVIRONMENT 48-57
Introduction
Fuel Economy and Environmental Awareness
Auto Care Industry Recycles
Rebuilt Engines
Alternative Energies
THE EXTRA MILE 58-69
Introduction
Understanding Your Warranty
Finding an Auto Repair Shop
Careers in the Auto Care Industry
Vehicle Telematics
Connect with the Car Care Council
MAINTENANCE LOG 70-71
INDEX 72-73

Car Care Guide 2014

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