Short Takes STAR: Assessing Job Satisfaction for Hospice Staff ■ Six Domains: Work rewards, teamwork, management support, organizational support, workload, global satisfaction Predict and Explain Turnover Improve Productivity Identify Cost-saving Opportunities Ethics and Values Concerns Reduce Absenteeism STAR USES How to use STAR results: Strengthen Management Skills and Training Training Policy and Mission Understanding Problem Areas and Needs Customer Service Benchmark Progress Communication If you haven't heard about the Survey of Team Attitudes and Relationships (STAR), then you are missing out on an opportunity to better understand the effect of job satisfaction on your staff. Job satisfaction is the degree to which people like - or dislike - their jobs and, in the healthcare industry, has been shown to be associated with: ■ Staff morale and productivity ■ Burnout ■ Turnover ■ Work quality ■ Organizational performance ■ Quality of care patients receive How STAR assesses job satisfaction: STAR is the only job satisfaction survey designed specifically for the hospice field. Our survey is completely online, accessed by a survey link delivered straight to your staff's inbox. ■ 45 questions that assess hospice staff job satisfaction (40 items relevant to all hospice staff and 5 questions relevant only to clinical staff) and additional demographics questions. 36 NHPCO NewsLine | Fall 2017 Both administration and reporting for a hospice is accessed in one easy-to-use autonomous STAR Administrator's Portal. The report generates results in real time as soon as the first employee finishes their survey. The STAR Administrator will be able to use the results to identify opportunities for improvement related to job satisfaction. This visual showcases the many uses for STAR results to provide feedback to your staff and develop action plans for workforce excellence. How and when to participate: ■ Visit www.nhpco.org/star and review the Administrator's Manual ■ The first step after reading the manual is to update your hospice's roster. Connect with us to get started! star@nhpco.org ■ Get started now to have your hospice's results included in the 2017 National STAR Report! The annual deadline to complete administration of STAR is December 15.http://www.nhpco.org/star