Independent Banker - April 2021 - 76

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" It's really all about relationships,
whether it's employees or customers.
That's been the key to our success in the
past and, we anticipate, into the future. "
-JIM BANGE, BARWICK BANKING COMPANY
manually inputting all of the customer
information. We closed the bank
on Friday at 4 p.m. and opened on
Monday with the new system. "
The weekend-long conversion did
the job. " The customers came in on
Monday and wanted to make sure
their money was still there, and that's
perfectly normal, " Bange says. " There
were very minimal errors on the
manual conversion. "
High tech, high touch
There have been a few minor glitches
with the new system, Bange reports.
For example, the team was hoping
to issue debit cards by the end of
December, but that was delayed a
couple weeks.
" We're working on [our digital
banking services], " he says, " but
[hiccups are] not something our
customers [have] probably noticed. "
In addition to basic online banking
QUICK STAT
$30M
The loan volume of Barwick
Banking Company at the end
of 2020, up from $1 million
prior to the community
bank's new leadership
capabilities, the new system allowed
Barwick Banking Company to offer a
mobile app and even remote deposit
capture. The community bank is
rolling out online account opening,
which will facilitate the acquisition
of customers outside the town of
Barwick. It's also launching an online
personal financial management

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Independent Banker - April 2021

Table of Contents for the Digital Edition of Independent Banker - April 2021

Table of Contents
Independent Banker - April 2021 - Cover1
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Independent Banker - April 2021 - Table of Contents
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Independent Banker - April 2021 - Cover3
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