Independent Banker - April 2023 - 47

The first few weeks of an employee starting a new job are
pivotal in terms of how they'll connect to the bank and their
role. We spoke with community bankers about how they
perfected their onboarding processes.
BY MINDY CHARSKI
ways to
build a better
onboarding
experience
On
Alec Meyer's first day as a mortgage
lender at United Community Bank in
Perham, Minn., a human resources
officer walked him around the branch to meet his new
coworkers. A branded Yeti water bottle, notebook and
other gear welcomed him to his new desk that day in
March 2022.
Meyer has a bachelor's degree in finance but didn't have
prior lending experience. So, in addition to the swag and
meet-and-greets, his onboarding included a few weeks of
online training, in-person events and job shadowing.
In his second month, he was ready to originate
mortgage loans at the $320 million-asset community
bank, and his enthusiasm for his new employer ran high.
" Our onboarding process made sure you felt a part of
the United Community Bank family from day one, " says
Meyer. " My onboarding experience here also had a heavy
focus on getting to know me as a person and how the
bank can do its best to help me succeed in my role as a
mortgage lender. "
His first few days of onboarding went so well, in fact,
that he told his wife he had found his " forever job. "
Such is the power of welcoming new employees in a
warm and comprehensive way. According to a recent
Gallup study, employees with an exceptional onboarding
experience are 2.6 times as likely to be " extremely
satisfied " with their workplace. On the other hand, a
poor onboarding experience can contribute to the costly
problem of high turnover.
" If you give someone a bad onboarding experience,
they're likely not going to stay, " says Ashley Phillips, the
human resources officer at United Community Bank who
accompanied Meyer on his initial branch tour. " Everyone
is hiring right now, so you have to do everything you can
to really roll out the red carpet and show them that this is
a great place to work and stand behind that. "
According to community bank executives and other
HR experts, onboarding today has to be more than just
paperwork, a tour of the kitchen and compliance training.
Here are some best practices to consider.
independentbanker.org // 47

http://www.independentbanker.org

Independent Banker - April 2023

Table of Contents for the Digital Edition of Independent Banker - April 2023

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