Independent Banker - August 2017 - 35

No.15
THE INNOVATOR
3 ways Eastern Bank stands out
» It invests heavily in technology. The
$10 billion-asset Boston-based community bank
invested $4 million each year into its Eastern
Labs technology incubator, which resulted in a
white-label digital commercial lending platform
that can approve a $100,000 loan in fi ve minutes.
Eastern Bank via Eastern Labs incubated
and launched Numerated Growth Technologies,
led by former head of Eastern Labs and chief
digital offi cer Dan O'Malley, and has now begun
work on Eastern Labs 2.0.
» It uses cutting-edge security. Using
Nuance Communications' voice biometrics
technology, Eastern Bank's phone banking customers
can record a sample of their voice, which
is then used to authenticate them the next time
they call.
» It lives its mission. Eastern Bank's far-reaching
Join Us For Good campaign highlights its
social responsibility ethos and invites customers
and others to get involved through social media.
Eastern promise-In March, Eastern Bank handed out $10,000 in $5 bills to morning commuters,
asking them to " pay it forward " as part of its Join Us For Good brand campaign. Chairman and CEO Bob
Rivers (far right) was joined by (l-r) vice chairman and president Quincy Miller; Paul Alexander, chief
marketing and communications officer; and Eastern spokesman and former NFL quarterback Doug Flutie.
No.16
MUST-HAVE APP: WEATHER
Rain or shine, community bankers like to keep
an eye on the sky
LOCAL
KNOWLEDGE
What are the oddest street
names in your towns?
independentbanker.org
ICBA IndependentBanker 35

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Independent Banker - August 2017

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