Independent Banker - August 2021 - 35

" There are a lot of
emerging technologies
out there, and if there
are three different ways
to solve a problem, we're
looking for the one that
helps solve the problem
the best and makes the
most sense financially. "
-GREGORY WALL, COMMUNITY STATE BANK
Get on " The GO! "
to happier customers
things more effi cient for teams, " she
says. " What's it going to take to achieve
this strategic goal? Do we need new
technology, new staffi ng or to change or
implement new processes? "
There's also a cultural element to
successful innovation: stakeholder buyin.
Even positive change can be diffi cult,
Wall says. Seeking the input of end users
and giving them ownership of the project,
instead of just training them, encourages
quicker and more enthusiastic adoption,
which leads to a speedier ROI.
" Take a real close look at not
necessarily just the ROI, but the other
benefi ts to the organization, " Wall
says. " Make sure you investigate all the
diff erent ways it can bring value. "
That means budgeting sometimes
requires looking beyond simple dollars
and cents.
" If you're focusing on your customer
and your people inside your bank, and
that is what is driving your innovation
budgeting process, then that is the right
focus, " Sharp says. " That will in turn
serve your business well. " ƒ
Kelly Pike is a writer in Virginia.
*
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Redefine Digital Banking and
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Independent Banker - August 2021

Table of Contents for the Digital Edition of Independent Banker - August 2021

Table of Contents
Independent Banker - August 2021 - Intro
Independent Banker - August 2021 - Cover1
Independent Banker - August 2021 - Cover2
Independent Banker - August 2021 - Table of Contents
Independent Banker - August 2021 - 2
Independent Banker - August 2021 - 3
Independent Banker - August 2021 - 4
Independent Banker - August 2021 - 5
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Independent Banker - August 2021 - Cover3
Independent Banker - August 2021 - Cover4
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https://www.nxtbook.com/mspc/independentbanker/december2019
https://www.nxtbook.com/mspc/independentbanker/november2019
https://www.nxtbook.com/mspc/independentbanker/october2019
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https://www.nxtbook.com/mspc/independentbanker/january2018
https://www.nxtbook.com/mspc/independentbanker/december2017
https://www.nxtbook.com/mspc/independentbanker/november2017
https://www.nxtbook.com/mspc/independentbanker/october2017
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