Independent Banker - December 2020 - 54

getting ready to sign a lease when the pandemic hit. The bank
decided to pivot and prioritize Paycheck Protection Program
(PPP) applications, says Jack Barrett, bank president and CEO.
First Citrus Bank's retail staff transformed into a team of
small business lenders, acting as credit processors, gathering
financial packages and putting them in a usable form for
underwriters to process.
" The biggest, most impactful change was the high-spirited
performance of retail bankers who so willingly put on a
different hat-one they'd never worn before, just because it's
what was needed, " Barrett says. " It was beautiful to see the
level of collaboration, all in the name of our customers and so
they can take care of their families. Retail bankers picked up
the ball and got it done for them. "
" [COVID-19] sped up our
efforts to stand up new systems
and bring a lot of services
and efforts online, but on the
other hand, it was a challenge
implementing new initiatives in
this environment. "
-Tom Moran, Community Bank
The same can be said
for the commercial
lenders and retail
bankers at $2 billionasset
1st Security Bank
in Mountlake Terrace,
Wash. Home lending
makes up at least a
third of the community
bank's total employees,
and loan officers have
been putting in 60and
70-hour weeks to
meet record demand
for home loans and
refinances, says Kelli
Nielsen, executive
vice president of retail
banking and marketing.
" The bank has record
numbers in mortgages
and small business loans largely due to the PPP loans, " she
says of her team, most of whom are working from home. " We
get feedback from customers working with national banks
saying that no one calls back and asking us for help. "
While some banks profited off mortgages, The Friendship
State Bank found itself unable to replace the 4% and 4.5%
mortgages that were disappearing from its books.
" It was like a Hoover vacuum sucking loans off the books, "
Meyer says. " Freddie [Mac] and Fannie [Mae's] rates were so
low we couldn't afford to rebook the loans. It would be unwise
to book 30-year mortages at that rate. "
putting plans on hold
Community Bank in Joseph, Ore., is in the process of rolling
out an online retail deposit platform this year to complement
its online retail lending platform, but the onset of COVID-19
delayed implementation by a few months. With both bank and
vendor staff working remotely, the bank found it difficult to put
that piece of its retail strategy in place.
50 Q ICBA Independent Banker Q December 2020

Independent Banker - December 2020

Table of Contents for the Digital Edition of Independent Banker - December 2020

Table of Contents
Independent Banker - December 2020 - Intro
Independent Banker - December 2020 - Cover1
Independent Banker - December 2020 - Cover2
Independent Banker - December 2020 - Table of Contents
Independent Banker - December 2020 - 2
Independent Banker - December 2020 - 3
Independent Banker - December 2020 - 4
Independent Banker - December 2020 - 5
Independent Banker - December 2020 - 6
Independent Banker - December 2020 - 7
Independent Banker - December 2020 - 8
Independent Banker - December 2020 - 9
Independent Banker - December 2020 - 10
Independent Banker - December 2020 - 11
Independent Banker - December 2020 - 12
Independent Banker - December 2020 - 13
Independent Banker - December 2020 - 14
Independent Banker - December 2020 - 15
Independent Banker - December 2020 - 16
Independent Banker - December 2020 - 17
Independent Banker - December 2020 - 18
Independent Banker - December 2020 - 19
Independent Banker - December 2020 - 20
Independent Banker - December 2020 - 21
Independent Banker - December 2020 - 22
Independent Banker - December 2020 - 23
Independent Banker - December 2020 - 24
Independent Banker - December 2020 - 25
Independent Banker - December 2020 - 26
Independent Banker - December 2020 - 27
Independent Banker - December 2020 - 28
Independent Banker - December 2020 - 29
Independent Banker - December 2020 - 30
Independent Banker - December 2020 - 31
Independent Banker - December 2020 - 32
Independent Banker - December 2020 - 33
Independent Banker - December 2020 - 34
Independent Banker - December 2020 - 35
Independent Banker - December 2020 - 36
Independent Banker - December 2020 - 37
Independent Banker - December 2020 - 38
Independent Banker - December 2020 - 39
Independent Banker - December 2020 - 40
Independent Banker - December 2020 - 41
Independent Banker - December 2020 - 42
Independent Banker - December 2020 - 43
Independent Banker - December 2020 - 44
Independent Banker - December 2020 - 45
Independent Banker - December 2020 - 46
Independent Banker - December 2020 - 47
Independent Banker - December 2020 - 48
Independent Banker - December 2020 - 49
Independent Banker - December 2020 - 50
Independent Banker - December 2020 - 51
Independent Banker - December 2020 - 52
Independent Banker - December 2020 - 53
Independent Banker - December 2020 - 54
Independent Banker - December 2020 - 55
Independent Banker - December 2020 - 56
Independent Banker - December 2020 - 57
Independent Banker - December 2020 - 58
Independent Banker - December 2020 - 59
Independent Banker - December 2020 - 60
Independent Banker - December 2020 - 61
Independent Banker - December 2020 - 62
Independent Banker - December 2020 - 63
Independent Banker - December 2020 - 64
Independent Banker - December 2020 - 65
Independent Banker - December 2020 - 66
Independent Banker - December 2020 - 67
Independent Banker - December 2020 - 68
Independent Banker - December 2020 - 69
Independent Banker - December 2020 - 70
Independent Banker - December 2020 - 71
Independent Banker - December 2020 - 72
Independent Banker - December 2020 - Cover3
Independent Banker - December 2020 - Cover4
https://www.nxtbook.com/mspc/independentbanker/december2024
https://www.nxtbook.com/mspc/independentbanker/november2024
https://www.nxtbook.com/mspc/independentbanker/october2024
https://www.nxtbook.com/mspc/independentbanker/september2024
https://www.nxtbook.com/mspc/independentbanker/august2024
https://www.nxtbook.com/mspc/independentbanker/july2024
https://www.nxtbook.com/mspc/independentbanker/june2024
https://www.nxtbook.com/mspc/independentbanker/may2024
https://www.nxtbook.com/mspc/independentbanker/april2024
https://www.nxtbook.com/mspc/independentbanker/march2024
https://www.nxtbook.com/mspc/independentbanker/february2024
https://www.nxtbook.com/mspc/independentbanker/january2024
https://www.nxtbook.com/mspc/independentbanker/december2023
https://www.nxtbook.com/mspc/independentbanker/november2023
https://www.nxtbook.com/mspc/independentbanker/october2023
https://www.nxtbook.com/mspc/independentbanker/september2023
https://www.nxtbook.com/mspc/independentbanker/august2023
https://www.nxtbook.com/mspc/independentbanker/july2023
https://www.nxtbook.com/mspc/independentbanker/june2023
https://www.nxtbook.com/mspc/independentbanker/may2023
https://www.nxtbook.com/mspc/independentbanker/april2023
https://www.nxtbook.com/mspc/independentbanker/march2023
https://www.nxtbook.com/mspc/independentbanker/february2023
https://www.nxtbook.com/mspc/independentbanker/january2023
https://www.nxtbook.com/mspc/independentbanker/december2022
https://www.nxtbook.com/mspc/independentbanker/november2022
https://www.nxtbook.com/mspc/independentbanker/october2022
https://www.nxtbook.com/mspc/independentbanker/september2022
https://www.nxtbook.com/mspc/independentbanker/august2022
https://www.nxtbook.com/mspc/independentbanker/july2022
https://www.nxtbook.com/mspc/independentbanker/june2022
https://www.nxtbook.com/mspc/independentbanker/may2022
https://www.nxtbook.com/mspc/independentbanker/april2022
https://www.nxtbook.com/mspc/independentbanker/march2022
https://www.nxtbook.com/mspc/independentbanker/february2022
https://www.nxtbook.com/mspc/independentbanker/january2022
https://www.nxtbook.com/mspc/independentbanker/december2021
https://www.nxtbook.com/mspc/independentbanker/november2021
https://www.nxtbook.com/mspc/independentbanker/october2021
https://www.nxtbook.com/mspc/independentbanker/september2021
https://www.nxtbook.com/mspc/independentbanker/august2021
https://www.nxtbook.com/mspc/independentbanker/july2021
https://www.nxtbook.com/mspc/independentbanker/june2021
https://www.nxtbook.com/mspc/independentbanker/may2021
https://www.nxtbook.com/mspc/independentbanker/april2021
https://www.nxtbook.com/mspc/independentbanker/march2021
https://www.nxtbook.com/mspc/independentbanker/february2021
https://www.nxtbook.com/mspc/independentbanker/january2021
https://www.nxtbook.com/mspc/independentbanker/december2020
https://www.nxtbook.com/mspc/independentbanker/november2020
https://www.nxtbook.com/mspc/independentbanker/october2020
https://www.nxtbook.com/mspc/independentbanker/september2020
https://www.nxtbook.com/mspc/independentbanker/august2020
https://www.nxtbook.com/mspc/independentbanker/july2020
https://www.nxtbook.com/mspc/independentbanker/june2020
https://www.nxtbook.com/mspc/independentbanker/may2020
https://www.nxtbook.com/mspc/independentbanker/april2020
https://www.nxtbook.com/mspc/independentbanker/march2020
https://www.nxtbook.com/mspc/independentbanker/february2020
https://www.nxtbook.com/mspc/independentbanker/january2020
https://www.nxtbook.com/mspc/independentbanker/december2019
https://www.nxtbook.com/mspc/independentbanker/november2019
https://www.nxtbook.com/mspc/independentbanker/october2019
https://www.nxtbook.com/mspc/independentbanker/september2019
https://www.nxtbook.com/mspc/independentbanker/august2019
https://www.nxtbook.com/mspc/independentbanker/july2019
https://www.nxtbook.com/mspc/independentbanker/june2019
https://www.nxtbook.com/mspc/independentbanker/may2019
https://www.nxtbook.com/mspc/independentbanker/april2019
https://www.nxtbook.com/mspc/independentbanker/march2019
https://www.nxtbook.com/mspc/independentbanker/february2019
https://www.nxtbook.com/mspc/independentbanker/january2019
https://www.nxtbook.com/mspc/independentbanker/december2018
https://www.nxtbook.com/mspc/independentbanker/november2018
https://www.nxtbook.com/mspc/independentbanker/october2018
https://www.nxtbook.com/mspc/independentbanker/september2018
https://www.nxtbook.com/mspc/independentbanker/august2018
https://www.nxtbook.com/mspc/independentbanker/july2018
https://www.nxtbook.com/mspc/independentbanker/june2018
https://www.nxtbook.com/mspc/independentbanker/may2018
https://www.nxtbook.com/mspc/independentbanker/april2018
https://www.nxtbook.com/mspc/independentbanker/march2018
https://www.nxtbook.com/mspc/independentbanker/february2018
https://www.nxtbook.com/mspc/independentbanker/january2018
https://www.nxtbook.com/mspc/independentbanker/december2017
https://www.nxtbook.com/mspc/independentbanker/november2017
https://www.nxtbook.com/mspc/independentbanker/october2017
https://www.nxtbook.com/mspc/independentbanker/september2017
https://www.nxtbook.com/mspc/independentbanker/august2017
https://www.nxtbook.com/mspc/independentbanker/july2017
https://www.nxtbook.com/mspc/independentbanker/june2017
https://www.nxtbook.com/mspc/independentbanker/may2017
https://www.nxtbook.com/mspc/independentbanker/april2017
https://www.nxtbookmedia.com