Independent Banker - December 2021 - 44

$500 MILLION TO $749 MILLION
MAUCH CHUNK TRUST COMPANY:
CREATING VALUE FOR ALL
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auch Chunk Trust Company
is an empowering place
to work, say employees of the
$610 million-asset community bank
in Jim Thorpe, Pa.
M
" I polled my branch managers
and assistant managers about what
it's like for them to work here, and
the words that kept coming up
are teamwork, camaraderie [and]
employee recognition. They really
feel valued here, " says Louise
Jenkins, Mauch Chunk's customer
banking manager.
Moreover, the bank's workplace
culture is customer-focused and
family-oriented from the top down.
All the department chiefs know
everyone by name, and they are
fully engaged with the employees,
Jenkins says.
" [President and] CEO Pat Reilly
will often drill down to every
employee in every department,
asking them how they are doing,
whether the bank is doing well by
them as an employer, how the bank
is doing well by our customers and
Happy employees drive results
Bank employees should enjoy coming to work. " I hate to see
people miserable, so we try to create a pleasant atmosphere,
and I think that goes a long way, " says CEO and president Pat Reilly.
Louise Jenkins, Mauch Chunk Trust Company's customer banking
manager, has one recommendation for other community banks to create
a more fulfilling workplace: " Listen; really, truly listen. "
" The frontline people are the ones who engage with your customers, "
she says. " In the end, happy employees equal happy customers. That's
what I focus on. "
what could we do better, " she says.
" He allows everyone to give input in
the process, and that's really nice. "
During the pandemic shutdowns,
Mauch Chunk Trust gave employees
a paid day off in addition to their
regular time off on weekends " to give
people time to decompress " while
lobbies were closed, Jenkins says.
The bank provided lunch once a
week, too.
Mauch Chunk Trust Company
Jim Thorpe, Pa.
Assets: $610 million
mct.bank
" [Leadership] really cared for
people while we followed the
mandates from our governor, " she
says. " For the bank, it was really all
about how our people felt through all
of this. "
Make employees want to come
d_ g_bZ
Leaders at Mauch Chunk Trust say
they take their role to empower
and influence employees seriously.
" We try to create an atmosphere
for them to succeed, whether it's
with the right training or the right
equipment, " Reilly says, adding
that improved communication
systems can also make a substantial
impact. " None of that is static; you
have to get better all the time. "
The community bank has a
competitive benefits package,
including a health care plan with
shared contributions, paid time off
and an employee stock ownership
plan (ESOP), Reilly says. " We need
a good benefits package to attract
good people, but what really makes
a difference is providing them with
opportunities to learn and grow
and to create an atmosphere that
makes people want to come to
work, " he adds.
One perk for all employees is
that they get a paid day off on their
40 Q ICBA Independent Banker Q December 2021
Independent Banker - December 2021

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