Independent Banker - December 2021 - 61
THE
FUTURE
OF TELLERS
A
Today's tellers meet very diff erent customer needs than
they did just a decade ago. In the wake of trends like
falling in-branch transactions and the rise of digital
services, some community banks are fi lling the gap by
retooling tellers with an array of new titles and skills.
BY WILLIAM ATKINSON
sk a community banker how they got
their foot in the door in the industry,
and you'll likely hear one answer more
than any other: " I started as a teller. "
But this vital entry-level position looks
much diff erent today than it did when many
community bankers got their start. In recent
years, as more straightforward bank transactions
have moved online or to ATMs and mobile
applications, many community banks have
reinvented their traditional teller positions.
Today, they are fl exible, multipurpose or more
service-focused universal bankers, relationship
bankers or concierge bankers.
There's good reason for this. While teller
transactions were already dropping, the
pandemic forced many customers to embrace
online banking in place of in-branch banking.
This has had a signifi cant impact on tellers across
the industry. In fact, even before COVID-19, the
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Independent Banker - December 2021
Table of Contents for the Digital Edition of Independent Banker - December 2021
Table of Contents
Independent Banker - December 2021 - Intro
Independent Banker - December 2021 - Cover1
Independent Banker - December 2021 - Cover2
Independent Banker - December 2021 - Table of Contents
Independent Banker - December 2021 - 2
Independent Banker - December 2021 - 3
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Independent Banker - December 2021 - Cover3
Independent Banker - December 2021 - Cover4
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