Independent Banker - February 2024 - 25

" We see that when there's
something big in the news or
something going on in the world,
criminals will shift their bait
to manipulate your emotions, "
says Steven Estep, assistant vice
president, operational risk for ICBA.
" When you're talking about what
could be hundreds of thousands
of dollars, that's a good way to get
people to react in ways they might
not normally react. "
Scam-proofing your customers
" Student-debt relief is an emotional
topic, " says Suzanne Sando, senior
analyst, fraud and security, for
Javelin Strategy & Research. " Many
of us have been paying our loans with
high interest for such a long time that
the idea of some semblance of debt
relief leads to a sense of urgency. "
Knowing the psychology of debt,
scammers encourage their prey to
act quickly before doubt can creep
in. For this reason, says Sando, a
heightened sense of urgency in a
message is a red flag.
More sophisticated scams exist,
too, falling under the umbrella of
" spear phishing. " Here, she says,
a bad actor researches a particular
individual, quoting certain nuggets
of information designed to make an
offer look legit. Harder to carry out,
these scams have the advantage of
higher success rates.
Although most community banks
don't issue student loans themselves
(and only an estimated 8% of all
student loans are privately issued),
bankers often feel a duty to educate
their customers to prevent them from
being harmed by cybercriminals.
Instructing customers to trust
their instincts is Sando's number-one
piece of advice.
" The first and most important thing
is that if something feels off, it likely
is off, " she says. " If there ever is a
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helps connect community lenders to the secondary mortgage
market making housing more attainable for borrowers nationwide.
Visit fhlbmpf.com or call (877) 345-2673 to learn more about the
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� A NATION OF LOCAL LENDERS

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Independent Banker - February 2024

Table of Contents for the Digital Edition of Independent Banker - February 2024

Contents
Independent Banker - February 2024 - Cover1
Independent Banker - February 2024 - Cover2
Independent Banker - February 2024 - Contents
Independent Banker - February 2024 - 2
Independent Banker - February 2024 - 3
Independent Banker - February 2024 - 4
Independent Banker - February 2024 - 5
Independent Banker - February 2024 - 6
Independent Banker - February 2024 - 7
Independent Banker - February 2024 - 8
Independent Banker - February 2024 - 9
Independent Banker - February 2024 - 10
Independent Banker - February 2024 - 11
Independent Banker - February 2024 - 12
Independent Banker - February 2024 - 13
Independent Banker - February 2024 - 14
Independent Banker - February 2024 - 15
Independent Banker - February 2024 - 16
Independent Banker - February 2024 - 17
Independent Banker - February 2024 - 18
Independent Banker - February 2024 - 19
Independent Banker - February 2024 - 20
Independent Banker - February 2024 - 21
Independent Banker - February 2024 - 22
Independent Banker - February 2024 - 23
Independent Banker - February 2024 - 24
Independent Banker - February 2024 - 25
Independent Banker - February 2024 - 26
Independent Banker - February 2024 - 27
Independent Banker - February 2024 - 28
Independent Banker - February 2024 - 29
Independent Banker - February 2024 - 30
Independent Banker - February 2024 - 31
Independent Banker - February 2024 - 32
Independent Banker - February 2024 - 33
Independent Banker - February 2024 - 34
Independent Banker - February 2024 - 35
Independent Banker - February 2024 - 36
Independent Banker - February 2024 - 37
Independent Banker - February 2024 - 38
Independent Banker - February 2024 - 39
Independent Banker - February 2024 - 40
Independent Banker - February 2024 - 41
Independent Banker - February 2024 - 42
Independent Banker - February 2024 - 43
Independent Banker - February 2024 - 44
Independent Banker - February 2024 - 45
Independent Banker - February 2024 - 46
Independent Banker - February 2024 - 47
Independent Banker - February 2024 - 48
Independent Banker - February 2024 - 49
Independent Banker - February 2024 - 50
Independent Banker - February 2024 - 51
Independent Banker - February 2024 - 52
Independent Banker - February 2024 - 53
Independent Banker - February 2024 - 54
Independent Banker - February 2024 - 55
Independent Banker - February 2024 - 56
Independent Banker - February 2024 - 57
Independent Banker - February 2024 - 58
Independent Banker - February 2024 - 59
Independent Banker - February 2024 - 60
Independent Banker - February 2024 - 61
Independent Banker - February 2024 - 62
Independent Banker - February 2024 - 63
Independent Banker - February 2024 - 64
Independent Banker - February 2024 - 65
Independent Banker - February 2024 - 66
Independent Banker - February 2024 - 67
Independent Banker - February 2024 - 68
Independent Banker - February 2024 - 69
Independent Banker - February 2024 - 70
Independent Banker - February 2024 - 71
Independent Banker - February 2024 - 72
Independent Banker - February 2024 - 73
Independent Banker - February 2024 - 74
Independent Banker - February 2024 - 75
Independent Banker - February 2024 - 76
Independent Banker - February 2024 - 77
Independent Banker - February 2024 - 78
Independent Banker - February 2024 - 79
Independent Banker - February 2024 - 80
Independent Banker - February 2024 - Cover3
Independent Banker - February 2024 - Cover4
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