Independent Banker - January 2025 - 10

CURRENCIES
NEWS
THE CHECKLIST
4 helpful tools for keeping
customers happy
24/7 HELPLINE
A 24/7 automated helpline provides
customers with convenient access to
account information and answers to basic
questions they might have, without the
need to wait for regular business hours.
CHATBOTS
Community Bank Delaware, including president Jack Riddle (right),
donated $3,000 to American Legion Post 28 for a Space Force flagpole.
Community Bank Delaware
salutes space heroes
Last July, Community Bank Delaware in Lewes, Del., donated
$3,000 to American Legion Post 28, an organization
branch founded in 1920 to support local veterans, military
personnel, their families and the broader community.
The $370 million-asset community bank's donation went
toward the purchase and installation of a flagpole honoring
Space Force veterans. The flagpole serves as a tribute to
past and current members of the United States armed
forces' newest service branch.
Community Bank Delaware often works closely with
American Legion Post 28, which is the largest post in
Delaware and the fourth-largest in the U.S. Given this
existing rapport, the post's leaders approached Community
Bank Delaware for fundraising assistance.
Wm. Jack Riddle, president of Community Bank
Delaware, said the bank was thankful for the opportunity
to support the cause. " They came to us and said, 'We really
want to fill out all of the armed services [with designated
flagpoles] ... but we don't have the funds,' " he explained,
" so we said, 'What's the cost?' "
The community bank recognizes the importance of
supporting those who have fought for the United States
and is always looking for ways to honor their service.
" The folks in the military have given so much to this
country, " said Riddle. " If we can help them in little ways by
sponsoring things they're involved in or if it makes them
feel good ... that's what we do. " -Coltrane Brennan
10 // ICBA Independent Banker // January 2025
A chatbot can engage in real-time
conversations with customers, providing
a cost-effective solution for support at any
time. (Learn about chatbot best practices
on page 26.)
INTERACTIVE TELLER MACHINES
ITMs offer the same services as ATMs but
with live video communication with a teller.
They add a personal touch to the practical
value of electronic banking.
CUSTOMER SURVEYS
Regular surveys can provide banks
with direct customer insights, helping
to identify problems and uncover
opportunities at an early stage.
-Oludare Obadiya

Independent Banker - January 2025

Table of Contents for the Digital Edition of Independent Banker - January 2025

Contents
Independent Banker - January 2025 - Cover1
Independent Banker - January 2025 - Cover2
Independent Banker - January 2025 - Contents
Independent Banker - January 2025 - 2
Independent Banker - January 2025 - 3
Independent Banker - January 2025 - 4
Independent Banker - January 2025 - 5
Independent Banker - January 2025 - 6
Independent Banker - January 2025 - 7
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Independent Banker - January 2025 - 9
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Independent Banker - January 2025 - Cover3
Independent Banker - January 2025 - Cover4
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https://www.nxtbook.com/mspc/independentbanker/january2023
https://www.nxtbook.com/mspc/independentbanker/december2022
https://www.nxtbook.com/mspc/independentbanker/november2022
https://www.nxtbook.com/mspc/independentbanker/october2022
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https://www.nxtbook.com/mspc/independentbanker/august2022
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https://www.nxtbook.com/mspc/independentbanker/february2022
https://www.nxtbook.com/mspc/independentbanker/january2022
https://www.nxtbook.com/mspc/independentbanker/december2021
https://www.nxtbook.com/mspc/independentbanker/november2021
https://www.nxtbook.com/mspc/independentbanker/october2021
https://www.nxtbook.com/mspc/independentbanker/september2021
https://www.nxtbook.com/mspc/independentbanker/august2021
https://www.nxtbook.com/mspc/independentbanker/july2021
https://www.nxtbook.com/mspc/independentbanker/june2021
https://www.nxtbook.com/mspc/independentbanker/may2021
https://www.nxtbook.com/mspc/independentbanker/april2021
https://www.nxtbook.com/mspc/independentbanker/march2021
https://www.nxtbook.com/mspc/independentbanker/february2021
https://www.nxtbook.com/mspc/independentbanker/january2021
https://www.nxtbook.com/mspc/independentbanker/december2020
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https://www.nxtbook.com/mspc/independentbanker/december2019
https://www.nxtbook.com/mspc/independentbanker/november2019
https://www.nxtbook.com/mspc/independentbanker/october2019
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https://www.nxtbook.com/mspc/independentbanker/july2019
https://www.nxtbook.com/mspc/independentbanker/june2019
https://www.nxtbook.com/mspc/independentbanker/may2019
https://www.nxtbook.com/mspc/independentbanker/april2019
https://www.nxtbook.com/mspc/independentbanker/march2019
https://www.nxtbook.com/mspc/independentbanker/february2019
https://www.nxtbook.com/mspc/independentbanker/january2019
https://www.nxtbook.com/mspc/independentbanker/december2018
https://www.nxtbook.com/mspc/independentbanker/november2018
https://www.nxtbook.com/mspc/independentbanker/october2018
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https://www.nxtbook.com/mspc/independentbanker/may2018
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https://www.nxtbook.com/mspc/independentbanker/february2018
https://www.nxtbook.com/mspc/independentbanker/january2018
https://www.nxtbook.com/mspc/independentbanker/december2017
https://www.nxtbook.com/mspc/independentbanker/november2017
https://www.nxtbook.com/mspc/independentbanker/october2017
https://www.nxtbook.com/mspc/independentbanker/september2017
https://www.nxtbook.com/mspc/independentbanker/august2017
https://www.nxtbook.com/mspc/independentbanker/july2017
https://www.nxtbook.com/mspc/independentbanker/june2017
https://www.nxtbook.com/mspc/independentbanker/may2017
https://www.nxtbook.com/mspc/independentbanker/april2017
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