JULYőî Vol. 68, Issue 7 38 The lending elite Which community banks ranked among the nation's top loan producers? This year's crop, including Great Midwest Bank (pictured), can point to many diff erent success factors, but at the heart of it all is second-to-none customer service features 50 No customer left behind Making your community bank accessible to people of all abilities is the right thing to do. It's also a boon for your bank's reputation and bottom line Cover: Crystal Junck independentbanker.org Q 1http://www.independentbanker.org