Independent Banker - July 2018 - 66

CONNECTIONS
" Our promise
to our clients is
ease, access and
transparency. "
Stewart demonstrates Sound
Community Bank's ITM technology
with the help of ITM client service
representative Dana Fox (on screen).
Most days, Stewart walks to work,
which is about a mile from her home
in downtown Seattle.
" This is a time for me to be somewhat
introspective, " she says, adding
that her inspiration comes from
employees and customers. " They're
the folks who share their vision of
nary modeling to see if a loan is practical for their business.
Meanwhile, she says clients sometimes contact her during
off-hours. She believes the days of nine-to-five weekday
banking are long gone. " Our goal is to provide 24/7 service
and we need the help of technology to do this in an efficient
manner, " Stewart says.
When people and technology meet
Stewart believes the purpose of technology is to make
everyone's life easier, including employees. So far, back-office
employees like Sound Community Bank's underwriting and
IT departments work remotely. She believes the perfect
bank combines the best of people and technology.
" It's that perfect marriage of the Amazon model of instant
gratification coupled with the Nordstrom model of fantastic
service, " she says. She adds that technology also frees up
bankers to focus on complicated transactions or advising
customers about their mortgage, retirement or small-business
needs.
Some of Sound's branches reflect Stewart's vision. Its new
downtown location, for example, doesn't have any teller
lines. Instead, it features a coffee bar, seating area, private
merchant area and private consultation rooms.
66 Q ICBA Independent Banker Q July 2018
what a perfect world would be or what would be helpful
or meaningful. "
But some point to Stewart herself as their source for inspiration
because of what she's done in her life and career.
A prime example is her participation in a Cure for Cancer
fundraiser about six years ago that involved climbing
Mount Kilimanjaro.
At sea level, she serves on the board of directors for the
Seattle branch of the Federal Reserve and was among seven
community bankers who met with President Donald
Trump last year to discuss regulatory challenges affecting
community banks.
Stewart says new banking technologies will simply be a
" different mechanism for ensuring we make the loans that
help our clients and are safe and sound.
" Our promise to our clients is ease, access and transparency, "
she says, adding that she is currently exploring
a live video teller option inside the bank's mobile app. " We
really believe that life is complicated, and time is short. If
we can do the same things that Amazon has done and apply
them to banking, we can make people's lives easier. "
Carol Patton is a writer in Nevada.

Independent Banker - July 2018

Table of Contents for the Digital Edition of Independent Banker - July 2018

Table of Contents
Independent Banker - July 2018 - Intro
Independent Banker - July 2018 - Cover1
Independent Banker - July 2018 - Cover2
Independent Banker - July 2018 - Table of Contents
Independent Banker - July 2018 - 2
Independent Banker - July 2018 - 3
Independent Banker - July 2018 - 4
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