Independent Banker - July 2020 - 24

PORTFOLIO
Mobile lending UX:
10 best practices
Security
The easier and more intuitive
your
mobile lending platform is to use, the
more high-quality loan applications you'll receive.
By Elizabeth Judd
f an outstanding user experience for mobile lending
platforms were not already a holy grail for community
bankers, it's certainly become one as they consider how to
do business in a world gripped by COVID-19.
Samir Agarwal, vice president and small bank segment
leader at Wolters Kluwer Compliance Solutions in New York
City, notes that, this spring, many community bankers who
24 Q ICBA Independent Banker Q July 2020
I
had resisted off ering online loan applications were eager to
catch up. " Now that so many banks have closed down their
bank lobbies, the environment to help people get funding or
loans, " he says, " the conversation has totally changed. "
For community bankers operating within a mobile loan
environment, a positive user experience, or UX, has not
only translated into greater numbers of applications, but
also into applications that are more accurate and complete.
Janet Bossi, senior vice president and residential lending
manager for $10.5 billion-asset OceanFirst Bank in Toms
River, N.J., says fewer " errors are made when an applicant
inputs [their] own personal information. "

Independent Banker - July 2020

Table of Contents for the Digital Edition of Independent Banker - July 2020

Table of Contents
Independent Banker - July 2020 - Intro
Independent Banker - July 2020 - Cover1
Independent Banker - July 2020 - Cover2
Independent Banker - July 2020 - Table of Contents
Independent Banker - July 2020 - 2
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Independent Banker - July 2020 - Cover3
Independent Banker - July 2020 - Cover4
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