Independent Banker - July 2024 - 10

CURRENCIES
NEWS
THE CHECKLIST
4 modern
community
bank jobs
As the banking industry continues
to evolve, here are a few
emerging roles that could help
your community bank keep pace.
Tioga State Bank employees
celebrate at the Upper
Front Street office in
Binghamton, N.Y.
Tioga State Bank celebrates
160 years
It's an extraordinary achievement when any institution surpasses
100 years of service, much less 150 years. But this year, Tioga State
Bank, N.A., in Spencer, N.Y., has gone beyond even that impressive
milestone. The $565 million-asset community bank is celebrating its
160th anniversary, thanks to its adaptability and deep connections with
the communities it serves.
Since it opened in 1864, Tioga State has seen it all-both world wars,
two global pandemics, the Great Depression and the Great Recession-
and it has withstood the test of time. Part of Tioga State's longevity
comes from its proactive embrace of technology.
" We never want technology to be too far out of sight when it comes
to adding convenience, but we also want to keep that personal touch, "
said Jennifer Moraczewski, SVP of deposit operations and technology at
Tioga State Bank.
Preserving that personal touch, Tioga State Bank also credits its
success to its members putting customers at the forefront of everything
they do. " The success of the community is our success, " said Sarah
Rayle, marketing manager. " We want customers for life and for
generations to come, so [to] do that, we have to provide exceptional
customer service and those innovative solutions. "
Nobody agrees with that more than Robert Fisher, president and CEO
of Tioga State Bank, whose family has been a part of the community
bank since 1884. He aims to keep the bank running strongly and
resiliently, so that others can benefit from its helping hand well into the
future. He said, " Even as a young banker, [my father] told me to not view
myself as an owner but as a steward of the business, and that my job
was to leave the bank better for the next generations. "
-Lennon Gray
10 // ICBA Independent Banker // July 2024
CULTURE LEADERSHIP
Having an employee dedicated
to promoting employee
engagement can support a
positive work culture. Learn
more in our April 2024 article
on the growing number of
banks adding these positions.
DATA ANALYSTS
Banking services continue
to undergo digital
transformation, resulting in
a significant surge in data
generation. Data analysts
extract valuable insights from
this data to enhance customer
experience, improve existing
processes and mitigate risks.
PRODUCT MANAGERS
Product managers are
responsible for leading the
development, launch and
management of banking
products and services. They
work alongside other teams to
find ways to ensure customer
needs and business objectives
are met.
CYBERSECURITY SPECIALISTS
Cybersecurity specialists
dedicate their time to
implementing security
measures to protect
against cyberattacks and
keep sensitive financial
information secure.
Independent Banker - July 2024

Table of Contents for the Digital Edition of Independent Banker - July 2024
