Independent Banker - June 2017 - 69

Risks & Rules
CYBERSECURITY RISKS
In it together
Data security shouldn't only be the concern of the IT department. Community
banks must teach employees at all levels-from intern to C-suite-to be aware
of threats and how to avoid them. Here's how.
By Karen Epper Hoffman
D
eveloping and maintaining
good data
security used to be a job
primarily, if not solely,
for the IT department.
But as cyberthreats and scams
become more pervasive, community
banks must rely on all employees to
create a culture of data security.
Take it from Joe Zazzaro, chief
information officer and senior vice
president at Holyoke, Mass.-based
PeoplesBank, which two years ago
expanded its technology staff from
one full-time security employee to
two full-timers focused on securing
systems and data. But the $2 billionasset
community bank still spreads
the gospel of good data-security practices
throughout the organization.
" I have to be a security advocate
with the board and the C-suite, " Zazzaro
says. " I meet with every new hire
as soon as they start ... and we talk
about cybersecurity and how people
are the weakest link and targeted. "
Without frequent communication
throughout PeoplesBank, Zazzaro
says it is all too easy for employees to
become complacent about the behaviors
and processes they must embrace
to mitigate the risk of falling prey to
exploits. All too often, even otherwise
thoughtful, diligent employees
depend too much on the notion that
" IT will take care of it, " and open
unknown email attachments or
respond to questionable requests.
But how to begin? Wes Bjorklund,
senior director for technology
solutions for Cornerstone Advisors,
says, in his experience, it typically
takes " telling people something seven
times in seven different ways to get
the message across. " He advises banks
to consider a broad-based and varied
approach to conveying data-security
hygiene information. Aside from compliance-driven
annual training events,
community banks must deliver
information about best practices for
data security throughout the rest of
the year through internal marketing
and communications, in newsletters
or blogs, or through speeches, weekly
meetings or town halls with staffers.
" Have a top executive come to these
events and demonstrate their support
and involvement, " he says.
Andrew Linn, senior vice president
independentbanker.org
ICBA IndependentBanker 69

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Independent Banker - June 2017

Table of Contents for the Digital Edition of Independent Banker - June 2017

Table of Contents
Independent Banker - June 2017 - Intro
Independent Banker - June 2017 - Cover1
Independent Banker - June 2017 - Cover2
Independent Banker - June 2017 - Table of Contents
Independent Banker - June 2017 - 2
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