Independent Banker - June 2019 - 25

Call centers have come a long
way, but new technology can
boost security further.
Stopping contact center
fraud with biometrics
Quick stat
Fraud
Today's fraudsters are able to
bypass traditional contact center
security procedures, so what can banks
do to beef up cybersecurity? Biometric
authentication, which relies on customers
themselves through voice,
facial or
fingerprint recognition, is one of the tools
companies are using to keep customer data
secure. By Katie Kuehner-Hebert
ommunity banks now have an additional
tool to thwart contact center fraud: biometric
authentication when customers use their
C
smartphones. Most of the newer smartphone
models incorporate biometric authentication
capabilities, whether fingerprint, facial or voice.
And with more and more people choosing to bank
on their mobile devices, it presents an opportunity
for banks to shore up their security and
customer service with improved functionality.
Biometric authentication is superior to just
using passwords, says Conor White, Americas
president of biometric authentication company
Daon in Reston, Va. " The passwords that are traditionally
used were invented in 1960, and when
technology is older than me, it's usually not that
70%
of respondents
said they
would like to
use biometric
authentication at
work
Source: 2019 Veridium
survey
independentbanker.org Q 25

http://www.independentbanker.org

Independent Banker - June 2019

Table of Contents for the Digital Edition of Independent Banker - June 2019

Table of Contents
Independent Banker - June 2019 - Intro
Independent Banker - June 2019 - Cover1
Independent Banker - June 2019 - Cover2
Independent Banker - June 2019 - Table of Contents
Independent Banker - June 2019 - 2
Independent Banker - June 2019 - 3
Independent Banker - June 2019 - 4
Independent Banker - June 2019 - 5
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Independent Banker - June 2019 - Cover3
Independent Banker - June 2019 - Cover4
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https://www.nxtbook.com/mspc/independentbanker/october2021
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https://www.nxtbook.com/mspc/independentbanker/august2021
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https://www.nxtbook.com/mspc/independentbanker/december2017
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https://www.nxtbook.com/mspc/independentbanker/october2017
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https://www.nxtbook.com/mspc/independentbanker/august2017
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https://www.nxtbook.com/mspc/independentbanker/june2017
https://www.nxtbook.com/mspc/independentbanker/may2017
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