Independent Banker - June 2023 - 35

Innovators
Putting customers at the center of tech innovation
With an eye to the future and a finger on the pulse of new technology, these leaders are helping their banks make
strides in the innovation space. By Elizabeth Judd
U
sing the latest technology,
farmers can subdivide their
fields, apply variable rates of
fertilizer and seed after testing small
subsections of soil and determine
what's required, says Todd Borchardt,
chief ag credit officer and president
of the Langdon, N.D., location of
Choice Bank.
Farmers are not the only ones
refining age-old ways of running
their businesses. Taking a signal
from customers at the vanguard
of agricultural change, Borchardt
and his fellow bankers are using
technology to deliver improved
finance solutions at the $4.2 billionasset
community bank.
" If it's springtime, it's planting time.
We can't be face-to-face with our
borrowers because they're too busy, "
says Borchardt. Choice has therefore
introduced digital banking solutions,
from DocuSign to paperless systems,
that let farmers use their tablets or
smartphones to secure necessary
financing without losing sight of their
tractors and land.
For bankers, everything from
promissory notes to security
agreements can be viewed online and
offer impressive time savings. " We
get quicker results with fewer people
touching documents, " says Borchardt.
" There's a lot less redundancy. "
Customers are one of many
forces driving community banks
to change, according to these 40
Under 40 honorees. For instance,
Max Anderson, assistant VP and
commercial lender for $380 millionasset
Honor Bank in Traverse City,
(Continued on page 36)
Charlotte Green, 34
Vice president, residential mortgage
sales manager
 The Cooperative Bank of Cape Cod | Cape Cod, Mass.
Charlotte Green is ushering her community bank into
the future. Following extensive research and careful
planning, she headed the expansion of her bank's
residential lending social media presence and an
upgrade of its online application technology.
Todd Borchardt, 38
President and chief ag credit officer
 Choice Bank | Langdon, N.D.
As president of a rural community bank, Todd
Borchardt caters to the community's needs.
He helped create a program allowing Choice
Bank to provide farmers with inexpensive
financing solutions on inputs purchased through
agricultural farming supply retailers.
Christopher Medrano, 39
Chief information officer
 Kleberg Bank, N.A. | Kingsville, Texas
As the head of software development and
technology, Christopher Medrano thinks about the
future of banking every day. He is the cocreator of
his bank's rewards management software-a project
that he led and later integrated within the bank. The
software has been so successful at Kleberg that it's
now being sold to other community banks.
independentbanker.org // 35
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Independent Banker - June 2023

Table of Contents for the Digital Edition of Independent Banker - June 2023

Contents
Independent Banker - June 2023 - Contents
Independent Banker - June 2023 - Cover1
Independent Banker - June 2023 - Cover2
Independent Banker - June 2023 - Contents
Independent Banker - June 2023 - 2
Independent Banker - June 2023 - 3
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