MAY ƟǒƟǒ Vol. 70, Issue 5 39 Best of the best This year's best-performing community banks have excelled in off ering top-of-the-line customer service, setting themselves up to ride out any market uncertainty. Hear from nine community bank go-getters about how they succeeded features 46 How community banks are reaching the underbanked Millions of Americans are waiting to be brought into the financial system 52 What's in a name? These community banks know you only get one first impression. We uncover the roots of four eye-catching community bank names Cover: Randall Nelson independentbanker.org Q 1http://www.independentbanker.org