BANKER'S HOURS BY CHRISTOPHER WEYANT NOW ON DEMAND Increase Revenue with FedNow Featuring: Al Carpetto Head of Payments Strategy Finastra " If you ask me, nonbank lending is getting completely out of hand. " Kristin Robertson Director, Account Management Finastra DEFINING FINANCE User experience (UX) noun Can your customers easily navigate your community bank's website or mobile app? That's just one aspect of what's called user experience (UX). UX involves the way a person interacts with online services like websites, apps or onboarding platforms. Good UX is accessible, intuitive and functional and is the result of plenty of user testing throughout the design process. Investing in UX can lead to higher user retention and brand loyalty. QUICK STAT We'll illustrate why more banks are jumping on the instant payments train and explore key considerations. 23% of people who've had a positive user experience tell 10 or more people Source: Zippia REGISTER TODAY! To register and view our full library of free on-demand webinars, visit the Independent Banker Webinar Center at Independentbanker.org 3-28-23 Finastra 1-3OKindd 1 4/13/23 2:24 PM Mihail Duta Director, Global Solution Consulting Finastrahttp://www.Independentbanker.org