CELEBRAT ING " Automated lending also allows our staff to be more involved in customer acquisition and the maintenance of our customers. We're able to expand our footprint. " -Jeremy Gray, Rock Canyon Bank bank's customers was out of the country when bank staff mailed the loan documents. But with a digital process in place, the client was able to sign the loan agreement and complete the process on his smartphone. Solutions such as these not only enhance the customer experience and satisfaction, they can also bring significant cost savings from a materials and resources standpoint. Bank staff aren't spending time printing out paper or fi xing errors, like going back to the customer for a missing signature. Finastra's research supports Gray's experience. The banking technology provider claims its clients experience a 50% improvement in customer service and productivity, an 87% reduction in errors, twice the revenue with the samehttp://www.ibtapps.com