Independent Banker - November 2022 - 42
PORTFOLIO
ā—ˇFOCUS PAYMENTS
Can open- and
closed-loop
payments coexist?
With consumer pressure to offer faster payments,
community banks are considering how they can offer
both open- and closed-loop payments platforms to
deepen customer relationships. By Colleen Morrison
ccording to Deloitte's July
2022 Payments Trends Report,
payments are thriving as a piece
of a holistic customer experience,
not a stand-alone transactional
exchange. In today's environment,
that distinction can make or break a
community bank payments program.
The movement of money may
now matter less than the experience
behind it, increasing friction between
open- and closed-loop networks.
Open vs. closed loop
" Open-loop networks are payment
networks open and accessible to
all financial institutions and their
customers via defined standards
and specs. Think ACH, Visa and
Mastercard, " explains Nick Denning,
senior vice president of payments
industry relations at ICBA Bancard.
" Closed-loop networks, on the other
hand, are not open and accessible to
all; consumers and businesses must
have direct relationships with the
payment network itself. Think Amex,
Venmo and others. "
" Both open- and closed-loop
networks are trying to achieve the
same objective, which is to provide
the best payments experience, " notes
Zachary Aron, principal, Deloitte
Consulting LLP, and the global and
U.S. banking and capital markets
payments leader. " Advancements in
real-time payments infrastructure,
identity and digital currencies make
it easier for both types of networks to
develop this type of experience. "
But with equal opportunity
comes equal competition, and
community banks, who have limited
influence over most closed-loop
systems, have been more focused
on ways to leverage open payments
infrastructure.
Tim Ruhe, vice president of realtime
payments at Fiserv, points
out that this makes strategic sense.
A
42 Q ICBA Independent Banker Q November 2022
Photo by Katie Chizhevskaya/Adobe
Independent Banker - November 2022
Table of Contents for the Digital Edition of Independent Banker - November 2022
Table of Contents
Independent Banker - November 2022 - Intro
Independent Banker - November 2022 - Cover1
Independent Banker - November 2022 - Cover2
Independent Banker - November 2022 - Table of Contents
Independent Banker - November 2022 - 2
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