Independent Banker - September 2022 - 39
Tips for disability etiquette
Cut out and keep these guidelines from consultancy Disability:IN
General dos and don'ts
f Ask before you provide
assistance
f Offering assistance in broad
terms, such as " Let me
know if you need anything, "
opens the door without
assumptions of inability
Individuals with mobility
disabilities
f Do not touch a person's
mobility equipment
f Be sensitive about physical
contact in consideration of
possible pain, balance, or
post-traumatic stress issues
f Always direct your
conversation that is meant
for the person with a
disability to them and not
to their personal assistant,
interpreter, companion
or colleague
Individuals who are blind
or low vision
f Identify yourself when
approaching the person
or entering an ongoing
conversation; announce
when you leave the
conversation or the room
f When serving as a sighted
guide, offer your arm or
shoulder rather than grabbing
the person's arm or pushing
the person from the back
f Resist the temptation to pet
or talk to a guide or service
animal; ask the person if
there is a time when you can
interact with the animal
Individuals who are deaf or
hard of hearing
f Gain the person's attention
(e.g., tap the person gently on
the shoulder or arm or make a
hand signal)
f If the individual uses a sign
language interpreter, speak
directly to the person, not the
interpreter; keep your eyes
on the individual, especially
when the interpreter is
voicing for them
f Face the person and speak in
normal tones
Individuals with speech
disabilities
f If you do not understand
what the person is saying,
ask them to repeat what they
said and then repeat it back
to ensure you understood
f Do not speak for the person
or finish their sentences
f If the conversation is not
working, ask if you can try
with writing (electronic
communication devices,
paper and pencil, etc.)
Individuals who have nonapparent
disabilities
Help to accommodate mental
health disabilities, learning
disabilities, autism spectrum,
ADD/ADHD and post-traumatic
stress, etc.:
f Moving to a quiet area
f Rephrasing what you said
f Changing the pace of the
conversation
Source: Disability:IN
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Independent Banker - September 2022
Table of Contents for the Digital Edition of Independent Banker - September 2022
Table of Contents
Independent Banker - September 2022 - Intro
Independent Banker - September 2022 - Cover1
Independent Banker - September 2022 - Cover2
Independent Banker - September 2022 - Table of Contents
Independent Banker - September 2022 - 2
Independent Banker - September 2022 - 3
Independent Banker - September 2022 - 4
Independent Banker - September 2022 - 5
Independent Banker - September 2022 - 6
Independent Banker - September 2022 - 7
Independent Banker - September 2022 - 8
Independent Banker - September 2022 - 9
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Independent Banker - September 2022 - 11
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Independent Banker - September 2022 - 14
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Independent Banker - September 2022 - 16
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Independent Banker - September 2022 - 18
Independent Banker - September 2022 - 19
Independent Banker - September 2022 - 20
Independent Banker - September 2022 - 21
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Independent Banker - September 2022 - 24
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Independent Banker - September 2022 - 29
Independent Banker - September 2022 - 30
Independent Banker - September 2022 - 31
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Independent Banker - September 2022 - 33
Independent Banker - September 2022 - 34
Independent Banker - September 2022 - 35
Independent Banker - September 2022 - 36
Independent Banker - September 2022 - 37
Independent Banker - September 2022 - 38
Independent Banker - September 2022 - 39
Independent Banker - September 2022 - 40
Independent Banker - September 2022 - 41
Independent Banker - September 2022 - 42
Independent Banker - September 2022 - 43
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Independent Banker - September 2022 - 47
Independent Banker - September 2022 - 48
Independent Banker - September 2022 - 49
Independent Banker - September 2022 - 50
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Independent Banker - September 2022 - 75
Independent Banker - September 2022 - 76
Independent Banker - September 2022 - Cover3
Independent Banker - September 2022 - Cover4
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