Body of Knowledge - 18

KNOWLEDGE DOMAIN: GUEST EXPERIENCE
SUBDOMAIN
PHYSICAL ENVIrONMENT
Supervision and Management Function
Core Competency Statements
Strategic Leadership Function
Core Competency Statements
Completes appropriate facility walk-thru to ensure
equipment and building are in order and safe for service.
Ensures preventative and long-term maintenance and
cleaning schedules are followed.
Addresses elements that may compromise guest
sensory experience.
Ensures clear, concise, and accurate signage is present.
Ensures that units are maintained in a clean and
organized manner and are safe and secure.
Plans and budgets for physical plant upkeep and facility
updates.
Initiates inspections and quality assurance and ensures
regulatory requirements are met.
Negotiates with institutional facilities management as
needed.
18
NACUFS Collegiate Dining Body of Knowledge™
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