Body of Knowledge - 19

KNOWLEDGE DOMAIN: GUEST EXPERIENCE
rISK MANAGEMENT
SUBDOMAIN
Supervision and Management Function
Core Competency Statements
Strategic Leadership Function
Core Competency Statements
Administers and supports programs, practices, and
policies that identify and/or mitigate risk (e.g., HACCP,
CPI, FLSA, FERPA, and physical safety).
Adheres to local, state, and federal regulations.
Enforces alcohol-service policies and procedures to
mitigate risk.
Ensures that all incident reports are completed in a
thorough and timely manner.
Ensures unit has up-to-date emergency preparedness
plan and that employees are properly trained.
Collaborates with institutional partners to identify
opportunities to reduce risk and establish consistent
practices.
Ensures that risk management activities and
plans are audited and that the results inform risk
mitigation strategies.
Develops crisis-management, contingency, and business
continuity plans.
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