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ACKNOWLEDGEMENTS
INTRODUCTION
USES AND BENEFITS
FRAMEWORK
KNOWLEDGE DOMAINS
BUSINESS ADMINISTRATION
Financial Management
Procurement and Contract Management
Systems & Technology
GUEST EXPERIENCE
Guest Interactions
Menu Management
Physical Environment
Risk Management
TALENT MANAGEMENT
Recruitment & Selection
Training & Development
Retention
CAMPUS AND COMMUNITY ENGAGEMENT
Marketing
Community Engagement and Public Relations
Student/Customer Engagement
Campus Influencer
PROFESSIONAL INTELLIGENCE
Ethics & Integrity
Social & Emotional Intelligence
Change Management
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