Session 4 RESULTS THE THINK TANK The cost and availability of labor is and will continue to be one of the major issues that college and university foodservice providers must contend with. The issue spans a variety of facets from attracting talent to retaining and developing employees so that teams can mature over time. It is crucial for organizations to develop strategies around employment issues as it appears they are here to stay. The themes to emerge from this portion of the think tank include: 1. telling the story; 2. modernization of scheduling and compensation; 3. retention through employee engagement; 4. professional development; 5. training programs; and 6. advocacy. 105