THE THINK TANK Session 5 Technology-Enabled Meal Provision: Barriers and Drivers Focus Groups Drivers " These solutions, like mobile ordering, grew for us exponentially through COVID. " " We went from 5% online ordering to during the pandemic 98% online ordering. And it's stabilized around 87% right now, so that's a really large part. The old queues in a dining location don't exist anymore with online ordering. " Barriers " I'll start with automation, right... Robotics being one of the things that was first introduced by Royal Caribbean...the drink robot... the drink itself is not efficient. It was the novelty behind it more than anything else, you know. " Session 5 Session 5 Technology-Enabled Meal Provision: Barriers and Drivers Managers Drivers " ...most accounts are moving to Mobile. " " ...more screens in the spaces that are built in into the design, so that we're not trying to retrofit things after the fact. " " ...if we got lockers in our residential dining commons for some specific items, that would help students to be able to pick up and go. " Barriers " We have issues with technology on our campus. So you know, we have a lot of Wi-fi issues. " " Not everybody [employee] has a smartphone, you know. Not everybody sits at a computer and can just enter their time or clock in and out. " " It's that the robotics that I've seen are sanitation nightmares " 113