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THE THINK TANK
REPLACEABLE SYSTEMS
Session 5
The second controllable driver identified was the need to identify and replace older systems. Evaluating
the time that is being spent fixing or updating older systems versus the cost of adopting and implementing
newer systems should be top of mind. Additionally, thoughtful consideration should be given to what will be
used to replace these older systems, including the capacity to integrate with newer systems, the amount
and type of information they provide, and the processes they help streamline. Moreover, how replacing
these technologies will impact staff should also be a point of consideration and discussion. Ultimately, when
capital expenditure allows for upgrades to technology, a list of the most replaceable and inefficient tools
should be used to make elimination, replacement, and purchase decisions.
INTEROPERABILITY
Finally, as mentioned several times above, integration and the ability for the various systems to " talk to
each other " is paramount for short- and long-term success. When systems are interoperable, it allows the
leaders to identify the peaks and valleys of service and use real-time and historical data to help generate
new ideas for better service offerings. Moreover, the data can be used to track food waste, which can
lead to new and better practices that help mitigate it.
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