Labor Cont. FOCUS GROUPS 3. Student Labor a. Finding student employees that are willing to work the needed hours b. How to create a 'hybrid' work model c. Focus on student-to-student interaction d. Hire international students who cannot work off campus e. Students don't want to work f. Student workers are looking for the connection and social aspect of the work g. Students want short two-hour shifts h. Students want to see connection between campus work and their career path i Seasonality. i How to retain through breaks. ii. Paid time off 4. Examine compensation a. Increase wages b. Same-day pay c. Demand-driven pay 5. Need to become more efficient and effective a. How to balance labor costs with quality of service and limited offerings b. Only offer certain programs in certain locations (e.g. halal, kosher, vegan, etc.) c. Can't be all things to all people in all locations d. Can't be open all the time e. More grab-and-go automated options f. What are the optimal service hours? 6. Design facilities to cope with smaller labor pool 12