FOCUS GROUPS Key Takeaways Labor Explore how technology can help mitigate labor issues Culture and environment can make work more attractive; it is not just about pay Need to appeal to student labor Examine compensation structure Need to become efficient and effective Design facilities to cope with smaller labor pool Facilities Versatility and flexibility are paramount to keep up with trends Design facilities to foster community Design for efficiency in labor and food Guests want more unique, authentic experiences Adjust for contactless service and more to-go-facility must be adapted to ensure it can handle the throughput from more technology usage Technology Mobile app could disseminate information, facilitate ordering, align with needs of consumers BOH equipment must help with consistency and efficiency End-to-end technology integrated for service provider, scheduling, and reporting tools Move automation to manufacturer Customer Desires Challenge to keep up with trends as the whole population changes every four years Time is very important to students Technology must be included in training 21