TABLE OF CONTENTS 05 01 EXECUTIVE SUMMARY 02 FOCUS GROUPS 03 STUDENTS AS CUSTOMERS 04 STUDENTS AS EMPLOYEES NON-STUDENT EMPLOYEES 06 MANAGERS 07 THE THINK TANK 08 CONCLUSION SECTION 4 SECTION 3 SECTION 2 SECTION 1 SECTION 8 SECTION 7 SECTION 6 SECTION 5