NON-STUDENT EMPLOYEES Think technology/automation can assist with providing enhanced hospitality Mean [1=Least important; 7=Most important] 5.02 Comfortable working in an environment where repetitive tasks were automated Happier working in an environment where repetitive tasks were automated Feel overburdened when new technology is introduced in their workplace Feel overwhelmed by the introduction of online ordering and pickup/delivery 4.73 4.33 3.84 3.33 Survey responses suggest a positive attitude towards the use of technology in enhancing hospitality, with strong agreement (mean of 5.02) about its assistive role. The comfort level with automation of repetitive tasks is also high (4.73), indicating a preference for efficiency gains. Happiness with automation shows a favorable trend (4.33), but there is a noticeable low level of agreement in the sense of overburden when adapting to new technology (3.84) and a disagreement with the statement about the overwhelming nature of online ordering systems (3.33). Mean [1=Least important; 7=Most important] As new technologies are introduced, new standard operating procedures need to be developed and implemented. The introduction of online ordering and pickup/delivery makes their job easier Feel comfortable working next to automated technology (e.g. robot) Feel anxious working next to an automated technology (e.g. robot) Concerned that their job/position could be replaced by technology/automation Ask to be reassigned to not have to work next to automated technology like robots Quit before working next to automated technology Responses indicate a strong consensus on the need for new procedures with technology changes (mean of 5.60) and a favorable view of online ordering systems in enhancing job ease (5.14). There is moderate comfort working alongside automated technologies (4.31), with a similar level of concern about job replacement by technology (4.10). Reluctance to work directly with automation is noted, with some participants preferring reassignment (3.29) and others considering resignation (3.00) over adapting to such changes. These findings reveal a workforce that acknowledges the benefits of technological advancements but also holds reservations about direct interaction with automated systems. 61 5.6 5.14 4.31 4.31 4.1 3.29 3