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FINDINGS
While most participants had positive comments regarding their leadership, there were still some
areas that could use improvement. To that end, even though communication was a positive for
some, others felt that the communication faltered as they went further up the organizational
structure. Others noted that there were some bureaucratic issues, especially around allowing
employees to stay that maybe should have been let go. Finally, some noted that their leadership
had a lot of turnover, which was challenging.
" So a little bit higher up on the chain, it's kind of hard to get feedback because I'm such a
small fish they feel like in the dining industry. "
" Some of the negative aspects of bureaucracy certainly exist here. "
" It does still feel like sometimes there aren't enough teeth in efforts to discipline and
weed out people who are not pulling their weight. "
" ...sometimes we have really great leadership and management. And they're here for a
bit, and then they're gone. "
4. Please tell us the parts of your job that are currently the most challenging.
By far the most challenging aspect for the participants revolved around labor issues. The
participants found that they were often short-staffed, there were attendance issues, and the
quality and skills of the employees were lacking.
" The most challenging part of my job right now is just the fact that we are short-handed. "
" We get a few call outs around midterm times where they start, you know, leaving us
short. "
" ...our biggest challenge recently is just that, attendance. If the employees don't show up,
then we're scrambling. "
" The quality of the people who we can attract and keep is affecting our menu writing, the
complexity of dishes, the amount of scratch cooking that we can do. "
In addition, the participants found it challenging to satisfy the various multiple stakeholders.
" The idea of this partnership that we have here is one that requires compromise. And
that's just something, that is an ongoing you know, battle, and not everyone is going to be
happy at the end of each one of those conversations. "
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