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FINDINGS
8. What technologies would you like to see incorporated into your workplace to
facilitate you, your employees, and the customer? Are there any that you would like to
see removed or avoided?
The participants' answers concerning technology naturally split along employee-facing
technology versus customer-facing technology. For employee-facing technology, there was a
strong desire for back-office type solutions that would allow multiple systems to integrate and
'talk' to each other. In addition, they highlighted the need for tech to be made available to all
employees, regardless of position. Finally, they wanted to see the technology that was already
in use working properly.
" I think it's more internal. It is really just developing a better way of bringing all the data
together, right? So we have all these different systems, and really, getting a way to
aggregate it accurately and without it being a heavy lift on our staff. "
" But as far as back-of-the-house you know, just having multiple tablets that are really
effective with all information...not just recipes...But [also], live inventory... "
" We have issues with technology on our campus. So you know, we have a lot of Wi-fi
issues. "
For customer-facing technology, they wanted to see accommodations made for mobile
ordering and pickup or delivery, as well as technology that would help with communication.
" Most accounts are moving to mobile...the piece of technology that's missing to me is the
ability to keep hot food hot and cold food cold for the customer. "
" We have static screens for our menus. I'm sure there's some opportunity for... some more
live screens. "
" More interactive with students to be able to go up to maybe a screen and touch
something and see what allergies might be in some of these food items. "
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