Campus Dining Today 2024 Winter - 22

In every industry, talent plays a key role in efficient
and effective operations. Moreover, knowing how
and when to use one's teams' talents is crucial
for outstanding customer service in an operation.
Catering in a university setting can hold a very diverse
range of events, from full-table service to simple
drop-offs. When it comes to building a team within
catering, one must know how to hire and organize
their team properly.
One of
the most
important
skillsets a
catering team
can have is
knowledge
of the flow of
events.
To utilize specialized skills within a catering
department, each individual must be versed in
flexibility to change as events change. Anyone who
has worked in the event industry knows that no event
ever goes exactly according to plan. When looking
ahead at events, it is important to analyze the details
of each event to assess which of the staff's skillsets
will make this event the best experience for the client.
For example, a 100-person event requiring a bar plus
buffet service will need at least four people on staff;
when having two full-time staff on site, it is important
to know who has the experience in the bar side and
who is best adept in buffet operations. This will ensure
that the team has proper oversight on both sides of
the operation.
One of the most important skillsets a catering team
can have is knowledge of the flow of events. There are
many ways events can play out. For example, for an
hors d'oeuvres reception, it is possible there will be a
program before the catering is serviced. This means
staff must know when to put food out quietly and
efficiently, as well as where to put the food so as to
not disrupt the flow of service and slow things down.
On the flip side of this scenario guests could arrive
at the event and immediately go through the buffet
line. With this scenario there is less staffing needed,
because it will be a slower service. This also means
the food could be displayed right inside the entrance.
There are many moving parts, and a team must be
able to navigate each type of event.
Student employees are also a vital part of our
operations, and without them, we would not function.
With the students, we must nurture each of their
strengths, as well as develop other necessary skills.
Through each of the academic years they are with
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CAMPUS DINING TODAY | CATERING 101

Campus Dining Today 2024 Winter

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Campus Dining Today 2024 Winter - 1
Campus Dining Today 2024 Winter - 2
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