Campus Dining Today 2024 Winter - 61

Perceived access
to training
Training effectiveness in the hospitality
industry is influenced by several factors.
Managers often decide which employees
receive training based on their status
within the organization, a concept known
as perceived access to training. Ensuring
equitable access to training opportunities
is crucial for developing essential
competencies and improving performance.
Perceived benefit
of training
Employees' perception of the benefits
derived from training programs
significantly influences service quality.
Understanding the purpose of training and
seeing a clear path to career progression
and additional pay can enhance employees'
engagement and effectiveness.
Perceived support
for training
Organizational support for training initiatives
leads to improved employee performance and
service delivery. However, part-time employees
are often overlooked, resulting in a lack of
tailored training programs for this group.
Challenges in
training
According to Social
Cognitive Theory
(SCT), individuals
learn not only through
direct experiences
but also through
observing others,
including modeling
behaviors, attitudes,
and emotional
reactions.
Training part-time employees poses challenges
such as cost, irregular shifts, high turnover, and
limited resources. High turnover rates necessitate
continuous training of new employees, and
finding skilled employees in specialized areas can
be difficult. Addressing these challenges requires
a strategic approach that emphasizes continuous
learning, employee engagement, and tailored
skill development.
Training methods
and strategies
Effective training in the hospitality industry
involves methods such as mentoring, shadowing,
and on-the-job training (OJT). Comprehensive
training programs, like Disney's " Disney
Traditions, " emphasize the importance of
exceptional customer service and empower
employees to meet customer needs effectively.
TRAINING FOR HAPPIER CUSTOMERS | CAMPUS DINING TODAY
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Campus Dining Today 2024 Winter

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