Campus Dining Today Spring 2021 - 12

 ustomer satisfaction
C
has also increased with
the average service
rating increasing from

4.4 to 4.6.

plan of action around the ability to accommodate peak
customer traffic, which occurs during dinner hours.
" We concluded that if we used the data for the highest
demand, we could easily translate the process to lunch
time, " said Ake, who graduated in December 2020.
Additionally, the team ran simulations to test their
ideas for queue designs, floor layout, food storage,
customer service, and more. Creating an optimal flow
of foot traffic for both customers and staff played a
deciding role in the layout and queue decisions. Since
two of the locations would continue to offer in-person
ordering, mobile order pickups had to work in such a way
that existing operations were not negatively affected.
Observing Dining & Culinary locations already offering
mobile ordering further informed the design team's
recommendations.
" One of the first things we found that was really impactful
was doing observational studies for the queue designs, "
said Reehl, who also graduated in December. " Looking
at the flow of students during those peak dinner hours,
and seeing how students interacted with the queues,
staff, and drink stations guided how to implement mobile
ordering in a way that's safe and works for students and
staff. "
Mobile orders are placed using the Transact app. Students
select from menu options or customize their order as
needed. Students then receive a notification when their
order is ready.
The new mobile ordering system was put into use at the

12

CAMPUS DINING TODAY | Acad emic P artnership



Campus Dining Today Spring 2021

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https://www.nxtbook.com/nacufs/NACUFS/campus-dining-today-2024-winter
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodaynationaledition2024
https://www.nxtbook.com/nacufs/NACUFS/summer-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/spring-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/winter-2023-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/cdt-summer-2022
https://www.nxtbook.com/nacufs/NACUFS/cdt-national-conference
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2023
https://www.nxtbook.com/nacufs/NACUFS/cdt-fall-2022
https://www.nxtbook.com/nacufs/NACUFS/cdtsummer2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayfall-winter2021
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodaysummer2021
https://www.nxtbook.com/nacufs/NACUFS/campus-dining-today-spring-2021
https://www.nxtbook.com/nacufs/NACUFS/Winter2020
https://www.nxtbook.com/nacufs/NACUFS/summer2020campusdiningtoday
https://www.nxtbook.com/nacufs/NACUFS/Spring2020
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