CampusDiningTodayFall/Winter2021 - 39

Hairy
dawg, the
University
of georgia's
greatest
cheerleader,
knows that
getting his
dog chow at
the dining
commons is
always the
best option.
Ambassadors for
Exemplary Service
Sam Pittard
Interim Marketing
and Communications Director
Auxiliary Services
University of Georgia
To re-energize the student experience
after one of the most challenging years
in its history, the University of georgia
(UgA) dining services made many
operational changes during the Fall
2021 semester.
WELCOME BACK
As new and returning students arrived
on campus, all residential dining
commons were open to help ease high
occupancy rates in the two locations
that traditionally provide weekend
service. In addition, the dining services
team elevated the annual welcoming
and festive experience with UgAthemed
decorations, balloon arches,
photo opportunities, upbeat music, and
more.
dining ambassadors were stationed
across campus to welcome and assist
with move-in. They answered questions,
signed students up for the newlycustomizable
meal plan, promoted
student employment opportunities, and
directed students to dining locations
to provide them with faster service.
The ambassadors continued to assist
students for the first three weeks of
classes.
STAFFING
UgA dining services continues to find
ways to alleviate the challenges caused
by country-wide staffing shortages while
ensuring the variety of meal options and
their level of customer service remain
exemplary. For example, they have
streamlined staff by converting delis to a
self-serve model and designating express
entrances for meal plan participants.
One of the most effective initiatives was
outsourcing the cleaning of dining rooms,
restrooms, and back-of-house areas
overnight in the largest location.
UgA has one of the few voluntary meal
plan programs in the country. Meal plan
sales have rebounded to 92 percent of
their pre-COvId numbers (11,350 meal
plan participants). This success is due
to the hard work and dedication of the
dining team. Though students are generally
unaware of many of the challenges, a recent
customer commented that team members
" do an amazing job of filling the gaps " and
" always make that extra effort to be kind
and ask about my day! "
IN REsPONsE TO CHANgE | CAMPUS DINING TODAY
39

CampusDiningTodayFall/Winter2021

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