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reTUrN TO TABLe OF CONTeNTS
STUDENTS
STUDENTS CITE
PERSONAL CONNECTIONS,
SUSTAINABILITY AS KEYS
TO DINING EXPERIENCE
Students emphasized the importance of relationships
and the role that dining has on the quality of their
college experience at a super session entitled, " Guest
experience Student Panel - Top engagement Questions
Answered. " Panelist insights revealed opportunities
for dining operations to contribute to students' health,
self-worth, personal values, connection to community,
sustainability efforts, and their broader educational
experience.
All three panelists acknowledged how important food is
to them.
" I think eating is one of my favorite things to do at
college, " said erika Holdren, junior at the University of
Maryland - College Park, adding that while long lines
can be frustrating, friendly staff can cancel out that
negative experience.
randolph Smith, junior at Morgan State University, said
his relationship with dining staff makes him feel like he
matters and that he's taken care of.
" You really feel special when they know you by your
name. It brightens everyone's day, " Smith said. " It's
always good to have someone that cares about you. "
Alisa Fedotova, sophomore at Johns Hopkins University,
said that eating good food with friends inspires her to
go to the library and study.
" It's a great motivation factor, " she said.
Students expressed a strong value for being heard and
having staff respond to their feedback. They mentioned
a variety of avenues, including an anonymous website
form, a special phone number they can text, talking to a
manager, and speaking to the nutritionist and cooks.
Holdren appreciated one occasion when she received a
response to her feedback within two hours.
" It just makes you feel heard and that your feedback is
being taken seriously, " Holdren said.
PANELIST S:
MODERATOR:
ANDREW WATLING
he/him, director for dining services,
Washington University in St. Louis
* ALISA FEDOTOVA
she/her, sophomore, chemical and biomolecular
engineering, Johns Hopkins University
* ERIKA HOLDREN
she/her, junior, government and politics, University
of Maryland - College Park
* RANDOLPH SMITH
he/him, junior, multimedia platform production,
Morgan State University
CAMPUS DINING TODAY | SUPer SeSSIONS
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Campus Dining Today - NACUFS 2023

Table of Contents for the Digital Edition of Campus Dining Today - NACUFS 2023

Campus Dining Today - NACUFS 2023 - 1
Campus Dining Today - NACUFS 2023 - 2
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