CDT Summer 2022 - 35

When the Covid-19 pandemic began, Washington
University in St. Louis dining Services (WUStL
dining) and Bon Appétit Management Company
(WUStL dining's food service partner on campus)
had to move quickly to adapt to rapidly changing
circumstances.
Like food service operators across the
country, the team found themselves
shifting service styles and implementing
new health precautions-in some cases
overnight. While working to keep staff
and students safe when visiting dining
locations, the team used the disruption
as an opportunity, kick-starting a wave
of innovative practices on campus that
resulted in new and improved systems
and exciting programming. While
the physical distancing stanchions
and wayfinding signage may now be
gone, many of the forward-thinking
improvements made to WUStL dining
Peter Todaro
Content Specialist
Bon Appétit Communications
on behalf of Washington University
in St. Louis Dining Services
programs have been preserved, providing a better
and more convenient experience for students and
the wider campus community.
CONVENIENT AND
CONTACTLESS OFFERINGS
From the outset of the Covid-19 pandemic, it was
apparent that students needed flexible, quick,
and safe dining options. grab-and-go meals were
an immediate focus, with the team ramping up
the quantity and variety of grab-and-go entrées
available at two of WashU's convenience stores:
Paws & go and Millbrook Market. Meanwhile, the
team transitioned to cashless payments across
campus to make check-out contactless, while
implementing a fee-less version of grubhub.
Service at ibby's Café and Parkside Café1
, (which
won a 2020 nACUFS Loyal E. Horton grand
Prize for Retail Sales Single Concept/Multiple
Concepts/Marketplace), were adjusted to facilitate
contactless ordering and pick-up throughout the
pandemic.
MAKING STUDENTS
FEEL AT HOME
WashU dining
Services
assembling
salads for our
quarantine
students.
Even to-go
items were
handled with
care and love!
When students returned to campus for the first
time during the pandemic, they were immediately
met with unfamiliar rules and procedures,
including a quarantine program for students
who tested positive for Covid-19. the WUStL
dining team recognized that students were going
through a time of uncertainty and adjustment
and realized that they could provide comfort
and support through the familiar and comforting
WASHington UnivERSitY in St. LoUiS innovAtES to SERvE StUdEntS dURing PAndEMiC | CAMPUS DINING TODAY
35

CDT Summer 2022

Table of Contents for the Digital Edition of CDT Summer 2022

CDT Summer 2022 - 1
CDT Summer 2022 - 2
CDT Summer 2022 - 3
CDT Summer 2022 - 4
CDT Summer 2022 - 5
CDT Summer 2022 - 6
CDT Summer 2022 - 7
CDT Summer 2022 - 8
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CDT Summer 2022 - 64
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodaynationaledition2024
https://www.nxtbook.com/nacufs/NACUFS/summer-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/spring-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/winter-2023-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/cdt-summer-2022
https://www.nxtbook.com/nacufs/NACUFS/cdt-national-conference
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2023
https://www.nxtbook.com/nacufs/NACUFS/cdt-fall-2022
https://www.nxtbook.com/nacufs/NACUFS/cdtsummer2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayfall-winter2021
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodaysummer2021
https://www.nxtbook.com/nacufs/NACUFS/campus-dining-today-spring-2021
https://www.nxtbook.com/nacufs/NACUFS/Winter2020
https://www.nxtbook.com/nacufs/NACUFS/summer2020campusdiningtoday
https://www.nxtbook.com/nacufs/NACUFS/Spring2020
https://www.nxtbookmedia.com