CDT Summer 2022 - 38

INCORPORATING TECHNOLOGY
initially, Q&i students received an online ordering form via
email. Joe Wolff, catering director, streamlined ordering and
delivery by the time the number of students in Q&i peaked at
91. the university used Catertrax for meal orders beginning
January 2021.
Wolff also simplified the menus to offer meat, vegetarian, or
special diet with an option for special requests. Breakfasts
included a variety of pastries, cereal, yogurt, and breakfast
sandwiches. nutritious lunch and dinner entrees and sides
were prepared fresh, flash frozen, packaged with reheat
instructions, and delivered to individual coolers outside
occupied units each morning. Each meal bag also contained
fresh whole fruit, a side salad with dressing, chips, dessert,
and six beverages ranging from milk to gatorade.
RESPONDING TO LABOR SHORTAGES
Like the rest of the country, the labor shortage created
Wolff's biggest challenge to adequately cover the
program. tyler Betzhold, executive chef, and the dining
center team assembled and coordinated meals every
day-a time-consuming task that needed to work
seamlessly, and with accuracy, in addition to preparing
daily meals in the dining center. Many employees took
on double and triple duties. When possible, deliveries
were consolidated to once daily, which helped the
small catering team safely manage the cumbersome
workload.
A CULTURE OF EXCELLENCE
Patrick Benner, director of residence life and housing,
" From monitoring and caring for all our students'
dietary needs and restrictions, contacting students as
soon as they were placed in Q&i (often times before
they were transported), and providing bags for latenight
placements into Q&i by our team, our dining
services staff has been phenomenal. "
" We've been very responsive to student needs and very
mindful to help whenever we get a call, 24/7, " Wolff
added. " they have our direct numbers. i have a son
who goes to this school, so any student who went into
Q&i could have been my child and that's how we strive
to treat them. "
" i received lots of compliments from parents thanking
us for taking care of their children, " adds Baker. " our
Q&i efforts were a true collaboration with many puzzle pieces
that were successfully executed for our UR students. "
38
CAMPUS DINING TODAY | QUARAntinE CoLLABoRAtion At tHE UnivERSitY oF RiCHMond

CDT Summer 2022

Table of Contents for the Digital Edition of CDT Summer 2022

CDT Summer 2022 - 1
CDT Summer 2022 - 2
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